Delivery in day(s): 4
Reflective Essay on Business Communication Oz Assignments
This essay aims to demonstrate a reflective approach towards achieving personal career goals based on the weekly topics discussed in the class about effective business communication. Every business organisation needs to maintain professional communication in order to execute and monitor regular operational tasks. The essay is divided into three sections roughly, which will be following a reflective style of writing. Reflective writing will help to identify personal strength and weakness. Moreover, it helps to attain a clear idea about the learning industry experience in order to rectify mistakes during the course (Lawrence, 2013). The first section will discuss the weekly concepts based on the topic of business communication. The second one will provide a literature review on one of the concepts selected from the weekly curriculum (Drury-Grogan & Russ, 2013). The final section will demonstrate the application of any two concepts, which are going to be helpful for future career development. This essay will try to shed light on the topics, which were discussed from week one to ten and analyse the way it will enlighten us, as far as accomplishment of career goals are concerned.
The first week of discussion deals with introducing the concept of effective communication and its purpose. I have learnt how a corporate professional should mastered the art of communication in order to coordinate between several departmental requirements (Christensen & Cornelissen, 2013). It has mainly focused on the role of professional competency of structuring the system in an organised way. There are five ethical guidelines to follow while communicating in different levels. Communication must be clear and logical which can be interpreted easily. Supportive nature of communication and focusing on the audience are the key to execute a good communicative session. Besides, various theories and ideal framework of communication have been discussed along with their purpose. I have understood the types of business interaction and to achieve competency the way a corporate professional must learn the methods that has been described here too.
In the second week, I have learnt about verbal and non-verbal modes of communication and the process by which these methods are executed. Although, several differences are there, a relationship can be found between these two modes of communication. Factors like culture, personality and gender of individuals shape the nature of interaction. Not only the modes of communication, how a listener behaves or the obstacles between a listener and a speaker play important role as far as interpretation is concerned.
During the third week, the teacher shares some knowledge on business writing with us. Communication is being performed in written method mostly to keep the official approach. It elaborates who are the recipients and coordinators of written reports and the forms of business writings such as, e-mails, letters, manuals, reports, memos and so on (Carrió-Pastor & Calderón, 2015). From this part, I have learnt how I can frame things into a quality resume or cover letter in order to apply for higher education or university. Certain criteria of a good business writing have been mentioned following which the curriculum did not forget to mention the importance of face-to-face communication to avoid misunderstanding.
While writing a report, as described in Lentz, (2013),there are certain technicalities, which are needed to follow, such as the instructions of formatting the paragraphs, the mentioned style of referencing and the entire writing should be plagiarism free with the support of authentic data.
Week 5, was all about learning the art of writing a literature review and a self-reflective essay. This writing is an application of the lectures what I heard throughout fifth week in the class (Mascle, 2013).
In sixth week, teachers discussed various situations, which occur at the time of communication and how we can deal with those strategically by adopting right approach which public speaking. Structuring the plan and use of visual aids when required are important to enhance the quality of my presentation (Kernbach, Eppler & Bresciani, 2015).
As businesses are going global, necessity of intercultural communication is growing day by day. Understanding the cultural differences and gaining required competency is necessary in order to be successful on such ventures. In seventh week, the classes were concentrating on these aspects.
It is not that every level of organisation needs to participate on communicating. On the eighth week I have understood that, participation depends on the organizational structure and its internal or external nature. Internal communication does not involve the media as much as external communication does to interact with the audiences. Based on the content or the audience, communicator chose the formal or informal mode of interaction.
Ninth week was significant as I learnt the differences between groups and teams and how meeting can be arranged successfully to take effective business decisions.
Tenth and the final week was like a summation of all those, which I was taught throughout nine weeks and some new concepts to make the conception strong. Different kinds of communication were taught in the class to make us ready for every unpredictable situation.
In the literature review part, I am going to discuss the curriculum of third week and my understanding based on at least two academic journals. As I have already mentioned that, the concept of business writing was the central concentration throughout the third week. According to Lawrence, (2013), capability of writing business reports and communicative contents is one of the professional ability. The training in this aspect is important to make the potential employee benefits capable enough to deliver a clear idea of agenda to the targeted audience. Instructions are good to guide yet to increase the skill students like us must practice and consult several experts’ perspective to develop professionalism. Further as per the studies of Kassem, (2017), business students tend to face anxiety about developing their writing skills. Most of the time they end up investigating on wikis to find how to do get the job done. From the sixty respondents who did not opt for consulting wikis, the result shows them as victim of writing anxiety. Although, the materials provided by the teachers are helpful enough to write communicative writings, yet I believe, if I consult wikis sometimes in a situation where quick solution is needed I can learn numerous new things as well. This me3thod can be chosen for student who are struggling to develop business reports while pursuing a course of business administration. According to another journal, Bremner and Phung, (2015) resumes and employment letters decide the initial platform for a potential employee in an organisation and it is not at all an easy process to find out the perfect individual with qualification, efficiency and influential personality fit for the required designation. Resume is the mode of connection between the employer and the potential employee, which needs to be impressive enough to the hiring team. In order to make the resume look presentable people tend to lie about their skills that is extremely unethical and illegal too. Therefore, it can be understood that the role of written business reports, emails, memos, resumes and letters are as essential as conducting oral communication (Clark, 2017). It is not merely spoken form of written words. Although, according to Keyton et al., (2013),feedback are instant in a verbal interaction, written communicative papers can be used for future use to give past references yet on the other hand; oral conversation has a chance of being interpreted in multiple ways. That is where the logic behind promoting the written business communication lies. However, if the managers fail to comply with the regulation of formal writing that can create miscommunication too, like if someone uses fake information about his/ her skills on resume it can create misconception among the employers. Briefly, it is used to create a formal approach for executing several business purposes regarding coordination, recruitment and management.
Being a student of business administration, understanding several aspects of communication is important to shape my professional career. In order to apply communication in correct place and time I have to learn the basic concepts as it was taught in first week. Ethical communication and its utility must be understood and applied to follow an honest pathway throughout my career (Pearson, 2017). The key of executing a good communication is perceived knowledge, and the interest of the audiences. The purpose and central consideration should be what your audience want and my responsibility would be to satisfy their queries or requirements by coordinating or managing the situation by effective sessions of interaction. There are certain objectives of every business organisation, which are implemented successfully with the help of managers’ capability of maintaining a good communicative relationship with the stakeholders. Although, as per Bedwell, Fiore and Salas, (2014),the whole ten weeks are important as far as future aspiration is concerned yet the first modules will be the base for the advanced theories and approaches. Therefore, I believe, if I can learn the basic concepts correctly, I can easily customized the theories and will be capable of applying in my own unique way as per requirements.
The module of second week discusses same as the theory given by Uhls et al., (2014),non-verbal communication and listening. This type of interactions do not only carry professional messages but also carry emotions. Several physical gestures can be evaluated and from there I can predict the emotional connotation behind speakers or listeners. Listening is important because it can be integrated with interpretation. According to Jussila, Kärkkäinen and Aramo-Immonen, (2014),right interpretation helps to maintain good relationship and on the contrary, misconception or misinterpretation can lead to mutual conflict. While delivering speech in both the modes, the perspective of listeners must be addressed as there are certain challenges regarding that. In case, if I fail to accomplish their requirements misunderstandings will occur easily. Therefore, as my future job role demands me to play both the roles of a speaker and a listener, I must be prepared by learning technicalities of verbal and nonverbal mode of interaction, the process of listening and interpreting instructions and information properly.
To conclude, it can be stated that effective business communication is present in every business organisation in every hierarchical level. The impact of globalisation is so strong that the rate of conducting virtual communication has increased more than traditional meetings. Therefore, the purpose has become even intense, as there are chances of more conflict and confusion due to cultural differences as well as technical distance. Mastering the art of business communication is one of the important aspect of my curriculum and I am expecting to apply the theories whatever I would learnt during the entire course of business administration.
1. Bedwell, W. L., Fiore, S. M., & Salas, E. (2014). Developing the future workforce: An approach for integrating interpersonal skills into the MBA classroom. Academy of Management Learning & Education, 13(2), 171-186.
2. Bremner, S., & Phung, B. (2015). Learning From the Experts: An Analysis of Résumé Writers' Self-Presentation on LinkedIn. IEEE Transactions on Professional Communication, 58(4), 367-380.
3. Carrió-Pastor, M. L., & Calderón, R. M. (2015). A contrastive analysis of metadiscourse features in business e-mails written by non-native speakers of English. Procedia-Social and Behavioral Sciences, 173, 214-221.
4. Christensen, L. T., & Cornelissen, J. (2013). Bridging corporate and organizational communication: Review, development and a look to the future. In Organisationskommunikation und Public Relations (pp. 43-72). Springer VS, Wiesbaden.
5. Clark, J. R. (2017). The Perfect Resume. Air medical journal, 36(1), 13-15.
6. Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
7. Jussila, J. J., Kärkkäinen, H., & Aramo-Immonen, H. (2014). Social media utilization in business-to-business relationships of technology industry firms. Computers in Human Behavior, 30, 606-613.
8. Kassem, M. A. M. (2017). Developing Business Writing Skills and Reducing Writing Anxiety of EFL Learners through Wikis. English Language Teaching, 10(3), 151-163.
9. Kernbach, S., Eppler, M. J., & Bresciani, S. (2015). The use of visualization in the communication of business strategies: An experimental evaluation. International Journal of Business Communication, 52(2), 164-187.
10. Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... & Wu, C. (2013). Investigating verbal workplace communication behaviors. The Journal of Business Communication (1973), 50(2), 152-169.
11. Lawrence, H. (2013). Personal, reflective writing: A pedagogical strategy for teaching business students to write. Business Communication Quarterly, 76(2), 192-206.
12. Lentz, P. (2013). MBA students’ workplace writing: Implications for business writing pedagogy and workplace practice. Business Communication Quarterly, 76(4), 474-490.
13. Mascle, D. D. (2013). Writing self-efficacy and written communication skills. Business Communication Quarterly, 76(2), 216-225.
14. Pearson, R. (2017). Business ethics as communication ethics:Public relationspractice and the idea of dialogue. In Public relations theory (pp. 111-131). Routledge.
15. Uhls, Y. T., Michikyan, M., Morris, J., Garcia, D., Small, G. W., Zgourou, E., & Greenfield, P. M. (2014). Five days at outdoor education camp without screens improves preteen skills with nonverbal emotion cues. Computers in Human Behavior, 39, 387-392