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ERP (Enterprise resource planning) is the most useful system which is used in every business organization. This assignment shows the development life cycle of the ERP in the TPG Telecom which starts from selection to implementation to training to testing and to go live with some post-implementation activities. The Westpac Banking Corporation (sponsor organization) suffers from the issues of proper accounting, data duplication, lack of decision making, lack of communication, etc. whereas Westpac Banking Corporation ( sponsor company ) will get opportunities of increasing its business, introducing a new information system, creating new business opportunity or improving business a productivity by sponsoring ERP implementations. New the main feature of EFP is to provide a unified solution to the business problems. All the features of ERP will help in overcoming all the issues which are faced by TPG Telecom (Ha, et. al., 2017). In addition to this, this report gives a clear justification on cost-benefit analysis of ERP, risk management, change management and several other topics related to ERP. Hence the entire report summarizes the concept of ERP system in the TPG telecom. The TPG telecom will be able to maintain its operations effectively and efficiently. In addition to this, the assignment concluded that the implementation of an Enterprise Resource Planning system will change the attention of the Information Technology area. Generally, the area grows from the technical method to the business procedures method. It is also obvious that the part of users in managing the Enterprise Resource Planning system is far more significant and important than in the circumstances of internally established information systems. Hence, the implementation of enterprise resource planning system in the business organizations is vital.
This assignment introduces to the concept of the information system. ERP is the most utilized system in the business. ERP stands for enterprise resource planning. this assignment presents an implementation procedure of Enterprise resource planning system. in addition to this, the report presents the working of TPG Telecom Company With Regard To ERP. The company will implement ERP in its operations so that the strategic goal and objective of the company can be accomplished. further, this report presents a cost-benefit analysis for picking ERP system. In addition to this, this report presents a system design and analysis from the managerial point of view. The concept of project management, change management, and risk management relevant to ERP also forms a part of this report. This entire assignment is described in detail manner and is focusing on the features, development, implementation and post activities related to ERP (enterprise resource planning).
Description of TPG Telecom
TPG Telecom Limited is the Australian information technology and telecommunications corporation which concentrates on customer and corporate internet facilities as well as portable telephone facilities. PG is considered to be the second major internet service supplier in Australia and controls the leading mobile virtual network operator.it is a public company and mainly serves in Australia, New Zealand, and Singapore.
Vision:To be a global leader in the telecommunication industry and to open more branches all across the glo0be.
Mission:TPGTelecom (ASX: TPM) is a power company in an Australian telecommunications business. The products, innovation, network assets and, people have allowed the company to deliver the consumers with effective communication facilities which are cost-effective, fast and reliable
The journeyof TPG:
Figure: Journey of TPG
The company provides a varied variety of communication facilities to housing consumers, government, wholesale consumers, SMEs (small and medium enterprises) and big business enterprises. TPG telecom processes nationally NBN, ADSL2+, Ethernet broadband admission, IPTV (Internet Protocol Television), Fibre Optic telephony facilities, SIM (Only for Mobile plans) and various business networking solutions. The company possesses and functions in its own carrier-grade speech, information, and internet network arrangement, the company is having the network competence to supply excellent performance through each level of the company and take end-to-end accountability in the services which are being offered (TPG telecom, 2015).
Discussion of TPG telecom internal and external operating environments
Telecommunication is kind of exchange of the information in a significant distance with the electronics which includes the computer, mobile phones, landlines, computer etc. Experiments on much more advanced communication systems are on the way. The analysis of the business is to assess their performance in the relations with the environment of outside and inside. In order to succeed in a market, it has to improve the business environment so that it can get managed by getting developed constantly.
TPG Telecom is aware of the requirement to study in this trending market. It operates the business in this emerging market. TPG believes that the risk management fundamentally effects the corporate government in order to develop the sustainable organization.
According to Monteiro, et. al. (2017), it has adopted higher risk strategies which have been extended in order to maximize the business achievement and investing their value by balancing the reward and risk. Increasing the entrances to the trend market is especially one of the most demanding telecommunication providers. To builds an absorber which makes a name and remains different numbers to the customers. For any of the organizations, an environment is a necessary combination of external and internal factors which influences the situation of the organization. The environment of the business actually includes the different factors like government activities, clients and supplier services, its owners and competitors, social and economic trends of the market. The external environment can also be referred as the PEST analysis in which political, social, economic and technological analysis comes into the consideration (Monteiro, et. al., 2017).
The internal environment of the organization refers to the people, system, factors, events, conditions, and structures inside the organization. In the company of TPG Telecom culture of the organization, mission statement and style of different leadership are different factors which typically relates to the internal environment of the association. The internal environment of the organization mainly influences the decisions, activities, attitudes and the behavior of the employees of the organization.
The opportunity /problem for IT/ IS
In many of the associations, it is easily possible to set up the formal systems of the communications so that the problem can get the fix at the earlier stage of a level. In the IS/IT taking the first step of the decision-making process and problem-solving is to defining and identifying the problems.
According to Mulej, et. al. (2017), in order to get these clear two steps can be followed. The first is to get agree with the group or team where the group should be and second is to documenting or describing the problem. The planning of the team performance and operational plan can get used in order to identify that where a team actually should be. A team should be very clear about their performance and the position. In another way describing the issue or the problems ensures the confusion explains that problem is resolved or identified (Mulej, et. al., 2017).
System software adopted by TPG telecom is ERP (Enterprise resource planning)
An abbreviationERP is for enterprise resource planning. ERP denotes to software packages and systems which is utilized by the TPG telecom company to operate their routine business events, like manufacturing, project management, procurement, and accounting. Enterprise Resource Planning systems connect together and describe a plethora of company's procedure and permit the movement of information among them. By gathering a company's mutual transactional information from various sources, Enterprise Resource Planning systems eliminate data replication and offer data integrity with a sole source of certainty. .Today, Enterprise Resource Planning systems are essential for handling thousands of dealings of all dimensions in the TPG Telecom. To this business, Enterprise Resource Planning is as crucial as the power which keeps the beams on.
Cost-benefitanalysis of ERP
The acquisition cost of ERP is to be considered by the company
Using ERP system in the company can smooth the operations of the company
The customization cost is considered with regard to the integration of ERP
ImplementingERP will help in taking a better decision and offers greater intelligence in the company.
Cost of testing
ERPsolutions increase the productivity of the company
The cost related to the updating and reviewing of the ERP system
ERP system will help in eliminating the data losses, data duplications and other data related issues
The cost of conversion is considered by the company. this cost is related to the conversion of old files into the ERP file
ERP helps in better reporting and controlling of business operations.
Variousother unforeseen costs are also faced by the company while implementation ERP
ERP system assists in the accomplishment of the organizational goals and objectives(Feldman, et. al., 2017).
Feasibilitystudy of ERP:
Figure: IT investment and impact.
ERP system is an IT system and the cost incurred in installing this system has direct relations with the organizational performances. The cost incurred in the implementation of ERP will make the company more competitive and will help the company in getting a better position in the market (Xu, 2017).
ERP supports strategic goal of the TPG telecom
ERP is used to solve numerous problem of the TPG Telecom. The specific features of enterprise resource planning are useful in overcoming the problems identified in TPG Telecom. It must be noted that Enterprise Resource Planning is an essential business tool. The system will help in providing a support for the strategic goals of the TPG telecom. Enterprise Resource Planning aids the company by allowing company integration so that each staff of the company can work mutually. Aligning an Enterprise Resource Planning system to strategic business policies is the solitary means to confirm that the company can understand the correct economies of scale welfares. Enterprise resource planning enables the company to perform all its activity in a timely, calculated and procedure focussed manner. In addition to this, Enterprise Resource Planning software aids the company in the primary identification of remedial action which is required to solve the issues faced by business. ERP also helps in effective decision taking so that the company continues to be on stream to attain the business aims. Thus an accurately implemented Enterprise Resource Planning Software will welfares the TRG telecom company on both façades: Strategic as well as Operational. The new FRP system strategic preparation procedure is a two-way road where, on one arrow, ERP make parallel adjustments with business strategies and maintains deliberate commercial operations, while on other arrow ERP also has influence (or vaccinates contribution) on creating of occupational strategy, i.e. by representative IT-based competences and forecasting developing trends and technologies before occupational strategy is prepared (Hill, et. al., 2014).
System design and system analysis and for the enterprise resource planning system
Enterpriseresource planning system analysis
Emerging and executing Enterprise resource planning systems is very important to the achievement or victory of the TPG telecom business. Enterprise resource planning systems it is required in the following circumstances:
1.Possible rivalry and growths in the technology will lead to the expansion and advancement of a new enterprise resource planning system so that existing operations of the TPG company can be carried out effectively and efficiently
2.Current Information systems are altered to bring out supplementary business functions
3.An ERP system requires to course through its complete life cycle, which is from
Stage 1: Development
Stage2: Effective operational use
Stage3: Decline in usefulness
Figure:ERP system life cycle
The system approach will be considered as the extraordinary kind of problem-solving technique which is based on a technical process where difficulties and opportunities are inspected in a system background. The business researchers propose that system approach, which lays emphases on ‘far-sighted both woodland and bushes’ (system alignment), is having following features:
1.Seeing relations between systems rather than linear cause-and-effect cables when actions happen
2.Seeing procedure of alteration amongst systems rather than separate shots of alteration whenever variation happens
3.Using a system background: attempts to discover systems, constituents of systems and sub-systems (Schniederjans and Yadav, 2013).
The design of ERP system is similar to its implementations.The design of ERP by the manager of TPG telecom is done by considering the below-mentioned steps:
1.Defining a problem or opportunity by using system intellectual
2.Developing and evaluating substitute system software
3. Selecting the system solutions which meets all the business requirements
4.Designing the designated system solutions to encounter business neds
5. Implementing and evaluating achievement of designed ERP systems(Dezdar, 2017)
Development,testing, and implementation of ERP (Enterprise resource planning)system
ERP (Enterprise resource planning) system implementation is continued to be in action from the past 2 eras and Enterprise Resource Planning systems are deliberated as a unique and the greatest influential Business Management software as it focuses on the operations and problems of the each and every segment of a business. In the contemporary world, successful implementation ofERP is one of the most critical tasks in front of the business.
Figure: ERP life cycle
Below mentioned are the major steps which are involved in the implementation of ERP in the TPG Telecom Company:
1.Project initiation phase :
EnterpriseResource Planning system in a project start is considered to be the supreme crucial stage as at this stage, the TPG telecom will plan on definite beginning opinions like group creation, Scheme preparation and satisfactory tuning of all features of the corporate. In any positive application of ERP, there are assured talents require examining the best proficiency obtainability for the scheme. It also comprises Main user group, Information Technology personnel, Project application team etc.
It comprises the wholesaler group onsite for a formation of operational requirement manuscript and considering the commercial features and Scheme administration strategy. Few of a predictable production from this stage are the project implementation group creation, distribution, and fitting of defaulting Enterprise Resource Planning application to evaluate the competence.
2.Development and gap recognition stage :
The subsequent stage in Enterprise Resource Planning implementation is the development gap recognition stage. In this stage chief operators and other group chart current procedures with the defaulting utilities obtainable in ordinary or current Enterprise Resource Planning software. This generally occurs with wholesaler group. Other shares contained in the growth stage are customization opinions recognition where a distinct recognition document will be arranged for particulars and facts.
3.Software Customization stage:
This stage comprises a customization and growth of all components which can apply successfully in Enterprise Resource Planning system. This stage also comprises testing of components, component testing founded on the strategies created by the wholesaler. This stage can be either onsite or offsite dependent on business choice(Jinno, et. al., 2017)
Taking testing stage is a new and significant part in the direction of successful implementation of the Enterprise Resource Planning software. It lets the TPG Telecom company observe that whether the system is working correctly or not. This stage also comprises the formation of guides or notebooks if essential. This stage benefits the company in value control of the cryptogram from the perspective of users and technicians.
After taking testing all operators who are the end users are being trained for their explicit purposes or occupation. For an instance, there will be dissimilar kinds of training for trades controlling teams, correspondingly for buying, maintaining books of accounts, Industrializing etc. This training is led by the wholesaler team and yet again the training can be given offsite or online. An additional substitute provided by a wholesaler on the training share is “training videocassettes” where fresh users have an option to watch the videocassettes or videotapes and study on the Enterprise Resource Planning procedure part (Gupta and Naqvi, 2017).
6.Data relocation stage :
After the stage of operator training stage, the stage of data relocation flinches where all kind of present data and information is transported into the Enterprise Resource planning system. This stage also contains the formation of admittance rights, data handling, Data alteration, passwords, etc.
After loading of the finishing information with an operator chain of command and roles formation, the Enterprise Resource Planning system is completed and is all set to go live. This stage is considered to be is the last stage where an ultimate training can be needed. At this is the stage of ERP implementation the operators work on a real-time information in Enterprise Resource Planning software.
All of the above points are followed by TPG Company to accomplish its goals and objective of the successful implementation of ERP system. It must be noted that the company can add and reduce various stages as per its requirements.
Post-implementationactivities linked to the Enterprise resource planning
ERP implementation planning goes beyond the go-live stage. Conducting a post-implementation appraisal, transitioning the advisers, defining the control tactic, continuous training, and supplementary activities guarantee a continuous achievement of the Enterprise Resource Planning system. The post-implementation stage of ERP focuses on:
2.Drawing up action plan for the project implementation
3.Planning for the next or new project implementation
Figure: ERP’s post implementation activities
The activities conducted in post-implementation are related to people, hardware, software, and process. Al the team, members should collect and evaluate the outcome of ERP by collecting feedback from the required persons. Similarly implementing certain pay processes are necessary to the success of ERP. in addition to this, conducting a post-implementation audit will help the TPG telecom company to regulate “benefit leakage” after an Enterprise Resource Planning implementation as well as following phases to raise Return on Investment (Leu and Lee, 2017).
Project management, risk management and change management related to an implementation of enterprise resource planning
After assessment of all obtainable choices, choosing the best-suited and then teaching the staffs, the real feature of the application is project implementation itself. As per the Research study conducted ion 2015, 40% of Enterprise Resource Planning implementations effect major functional disturbances after going live; consequently, good and perfect implementation of Enterprise resource planning software is authoritative. The inflexibility may go wrong since there are a countless number of time gaps among the procedures of choice, assessment, and application. There is also a horizontal improvisation that must be combined. Simultaneously, the essential aims must not be weakened or altered. In addition to this Project management is all about the comparisons regarding the advancements made in contradiction of the original strategy and thus appraising the strategy?” To achieve this, appointing a Project Management squad in TPG telecom in the to lead the project from start to an end is essential.
Figure: Project management in ERP
Risk management is frequently supposed of as an evasion of undesirable results, but it is clear that for an Enterprise Resource Planning implementation to be labeled as an achievement there should also be optimistic results. A noble project management must lay attention on business welfares realization as well as aim the project's aims and purposes (Chugh, et. al., 2017).
Figure: Risk management in ERP
Staffs of the TPG telecom are used to perform the similar types of activities through the defined procedure in their day-to-day routine and any variations were not be simply recognized, particularly when it is somewhat as powerful as Enterprise Resource Planning and that is when the Change Management turns out to be critical
Figure: Process of change management
Enterprise Resource Planning is not an immovable asset like a supercomputer that is bought and fixed up in the office of the company. It is essentially a scheme which will alter the atmosphere and functioning style for the healthier performances. The change management which will impact not only single or binary processes but it will affect all the procedures. Management of TPG telecom must encompass their staffs and make them ready to implement and adopt changes (Xu, 2017)
This assignment concluded that Enterprise resource planning is necessary for the TPG telecom cooperation .a chief feature of current cloud Enterprise Resource planning is the united applications set or solution. When paralleled to installing a particular-point software application like sales mechanization or human resources —an Enterprise Resource Planning cloud suite delivers the best benefits. A complete solution which includes all main business utilities assimilates operational procedures across a company. In addition to this, staffs of theTPG Telecom will gain better-quality reflectivity and vision into all features of the company. Enterprise Resource Planning software allows TPG telecom to rapidly construct a foundation which encounters instant requirements with the suppleness to counter to varying marketplace situations.
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