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MGT703 Knowledge Management System Assignment Help
In order to use knowledge management, the personnel needs to possess factual as well as theoretical knowledge, finding out information and gaining to access to that information, the ability to apply information, to learn to make the best use of the communication skills and the intellectual capabilities (Filipe, et al., 2013). The following will provide the foundation for the understanding of the basic knowledge management skills.
KM systems manager
Requirement in Learning process
Communication best KM aspects within the single department
Relevant and timely, capable of expanding as needed by organization
Team working skills
Fast and convenient administration and deploy
Knowledge management skills
Compliant with industry standards and enabling to leverage resources. Must possess Heuristic knowledge.
When face to face training takes place there are certain requirements which need to be kept in mind. They are:
1.The power pose- with certain poses of standing it increases the feeling of power and higher the tolerance for risk (Shalin, 2014).
2.Facial expressions- these expressions stimulates a sense of well-being within the trainee.
3.Hand gestures- As gestures are linked to speech so gesturing while training boosts the power of thinking.
4.Eye contact – Eye contact is important in order to communicate with the audience.
1.The role of learning objectives helps in the radiation of the illustration which shows how focusing on the wrong element leads to a pointless conclusion and which is ultimately a waste of time in learning activities (Krämer and Baumöl, 2012).
2.The learning objectives are required to provide a list of strategies along with certain reading strategies. The students should respond to the questions by explaining their experience. Sequence and a specific time frame are required for the activities to achieve them.
1.A planned cultural change is important because it is necessary to understand the current culture. Based on the current situation strategic direction, the success of the organizational culture is dependent (Lewis, 2011).
2.Others might not agree towards the promotion of the system because people may be acquainted with the current culture which has the tendency to make the environment of the workplace not fit for the employees. A practical demonstration would help to turn their attitude around.
Learning activities are effective only if it:
1.Helps in the identification of collaborative learning environment.
2.Encourages effective questioning.
3.Ensures exchanging of case studies to develop understanding.
4.Increases the response rate in review sessions (Brookhart, 2012).
5.Shows positive outcome in performance.
1.Procedure explains the manner in which a task should be done. It is a step by step procedure of certain activities which needs to be followed in order to perform the task correctly. Procedures are at times called work instructions (Webber and Webber, 2016). Procedures are used during recruiting employees in order to provide an interviewer with an easy and understandable plan of action. It enables to eliminate the misunderstandings or the mistakes by the identification of the responsibilities and the establishment of the boundaries. A procedure is used as a roadmap which provides all the details of the plan.
2.In order to access the information there are certain procedures which need to be followed with respect to Right to Information:
1.A request needs to be submitted for requesting for information.
2.Submitting of the 1st appeal application.
3.Submitting of 2nd appeal application.
4.Submitting an online application
5.Lastly, drafting the online application of Right to Information.
1.The implementation stage is critical for change as it is here where the exploration, installation and the initial method are put into practice. So if any changes need to be made in this process it disrupts the continuity of the work thereby making it disorganized.
2.When the procedures in the implementation process are incorrect it is necessary to follow the following steps:
a.It is important to explore each of the processes involved which improve the chances of success and make necessary changes wherever required (Kendall and Beidas, 2014).
b.The installation of the functions is important in order to acquire and repurpose the various resources which are needed so that the other sources are identified well.
c.Newly learned skills need to be addressed and utilized properly.
d.Lastly, the areas where problems can arise needs to be attended.
1.A system can be considered to be a set of detailed methods or procedures which are created in order to carry out certain activities and thereby perform duties and solve problems. The various types of systems found in an organization are an information system, knowledge system, processing system, management information system, decision support system, executive information system etc.
2.Systems are required to be integrated and aligned because all the systems are interlinked and interconnected which makes the work within the organization even easier. Without a suitable interrelation, the procedures of work are likely to fail.
As the information management and the knowledge management has been in use for quite some time now so it is extremely important to check the procedures of work and collect information about its performance (White and Chaffey, 2011). With the help of checking the system, the organization can have an idea about the various problems faced by it and the manner in which it can be solved. It is necessary to check from time to time so that the problems are addressed soon before it becomes too late to make necessary changes (Liu and Hong, 2012). When the systems are checked after a huge gap it makes it impossible to make changes as the problem might already have taken a drastic turn.
While negotiating the contract, it is important to include a clause in the contract where the supplier or the relevant person should attend and take necessary steps effectively and promptly in order to eradicate the technical problems. This contract needs to be duly signed by the supplier as a proof.
In terms of addressing the limitations and the strengths of the information system, certain areas need to be focused (Cummings and Waddell, 2011). When it comes to the strengths the areas include communication, the availability of information, cost effectiveness and productivity. As against this, the limitations should focus on areas like security issues, the expenses related to the implementation process and the lack of job security.
In order to fulfill the business and the operational outcomes, there is a strong requirement of specific goals or an outline of the entire work describing the manner in which the entire work can be carried out. When a system has a proper guideline it makes it easy for the entire work to get fulfilled in an orderly manner. The effectiveness of the work depends on the extent to which the guideline is followed and maintained. Without a suitable outline, the system cannot contribute effectively towards the achievement of the operational outcomes. This is mainly because the work does not have an elaborate pattern as to how the work can be carried out. Without briefing or the guideline, the entire work is likely to be subject to immense issues in the long run and would not fulfill the desired goal.
1.The problem-solving process involves:
a.Defining the problem.
c.Evaluating and selecting an alternative (Piotrowski, 2011).
d.Implementing and following up the solution.
The processes should be followed step by step as it will provide the basis to solve the problems. The steps should be followed orderly as the each of the steps is interlinked to each other.
2.With respect to the opportunities available for the improvement in the IM and KM system, it is necessary to communicate well with the people who are strong negotiation and problem-solving skills. Negotiation skills are important because while the improvement is addressed it is necessary to negotiate the best changes (Gupta, 2011). The problem-solving skills are important because changes will be made in the process which might have the tendency to have problems or issues which are required to be solved.
Summative Assessment 1
With respect to the freedom of information legislation, the key aspects include that the public authorities are directed and informed to publish relevant information regarding their activities and the members exercises their right to retrieve information from the public authorities. All the recorded information includes the printed documents, the computer files, photographs emails and the video recordings. The Freedom of Information Act, 2000 do not give the permission to the people in accessing their personal data like the reference files or the health records (Schäfer, 2012). Any desire to see the information would involve appealing for an access request under the Data Protection Act 1998. The Privacy Act 1988 is an Australian Law which deals with privacy. It is this act which creates Office of the Privacy Commissioner and a Privacy Commissioner. It takes into account the acts and the practices of the various agencies or the organizations. A wide range of exemptions for the various acts and the practices has been discussed.
Organizationalprocedures are the detailed documents which are built from the parent policy. Their function lies in the provision of a step-by-step instruction. As the procedures are relevant to the processes of business so they keep a constant check on the technological environment. The changes in the procedures are made when the equipment changes. With the help of a procedure, all the policies are written down which enables to understand the constraints of the job without using the trial and error. It helps the managers to exercise control without ‘micro-manage’ and by the exception of their staff. Procedure functions as legal protection where the company has a better legal footing if at all it is charged in court.
Information system focuses on the information and data. The facts and figures which are unstructured or structured are dealt with. It benefits greatly from technology as the information is conveyed can be easily transferred as it is codified. Due to the codified nature of the information, it can be analyzed, organized and retrieved easily. It mainly focuses on the facts which are offered so that useful knowledge can be created out of it. In context to the facts, they do not convey the course of action. It is extremely important to copy due to transferable and codified nature. As against information system, knowledge system focuses on wisdom and an in-depth understanding. As IM is codified in nature Knowledge system can both codified and uncodified knowledge. When it comes to the uncodified knowledge it is considered to be an essential type of knowledge which is found mainly among the practitioners and is unarticulated and is based on context and experience. The technology is beneficial in this respect also but the focus of KM is on people and processes. The valuable knowledge cannot be transferred with technology effectively rather it can be passed from one person to another. Unlike IM, KM focuses on locating understanding and encouraging the creation of a suitable culture and an environment where knowledge is created and shared. As IM is about known what, Km is about know-how, know why, and know-who. In terms of the tacit elements, it is extremely hard to copy. The link between the context and the experience makes the tacit knowledge even more difficult to copy.
Summative Assessment 2
Telstra Corporation Limited is one of the renowned and the largest mode of telecommunication sector which operates in certain fields like the access to the internets, mobile, markets voice etc. The system is known as the Primary Telstra Provisioning System (Telstrahealth.com, 2017). The Primary Provisioning System helps in the explanation of the enterprise-wide configuration, managing multi-resource IT systems as well as the deployment services (Corrocher and Lasio, 2013).
Steps in using the system
There are different resources of the Primary provisioning system with different services will be mentioned below in the tabular format:
Direct Special Services
DDS Fastway (if 2MBit/s component required)*
Frame Relay (if 2MBit/s component required)*
Data Access Radial (if 2MBit/s Component required)*
Wholesale ATM (over copper)
Telstra domestic tail transmission capacity service
Ethernet Lite BDSL
DDS Low speed
Data Access Radial
Wholesale Business DSL
STS / ADSL / ADSL 2+ (only for the supply of Remote
Telemetry or Telstra Secure)
Telstra Traffic Light Services
Customer Operated Payphones
Retail ATM (over copper)
There are following steps that need to be conducted by the management of Telstra to make the proper use of the system:
Acquiring Order for wideband service
The order is being acquired from the customers in the form of the online medium, telephone or from the other forms like fax etc. The customer feedbacks all needs to be enlisted under the order of AMCO
Consumers interacting with business teams
The orders have once been released from AMCO have been forwarded to TCSS.
Determination of proper order categorization
The orders undergo the adequate amount of the administrative assessment in the categorization phase. The appraisal technique has been undertaken so that the proper address details, as well as heritage issues, can be administered.
Decision of senior management
In this case, the decision has been managed under NBN Fibre Footprint and in this regard, the special form of SS class approval is important.
Upgraded IT systems
Allocation of copper path has been made
Managing the database of the management staffs
Internal Construction Performance
The technical manual specification along with the data provisioning has been completed here
Customers interaction with business staffs
Performance of activation tasks
The final testing and the activation of the different forms of the liaising activities have been carried out here
Order accuracy and the proper billing of the order processes has been conducted
Customers facing business heads
Policies and Procedures
The policies of the management of the organization includes
1.Security Control Policy
2.Core Information Security Policy
4.IT security & Audit Policy
5.Code of Ethics Policy
These are some of the effective provisioning policies and the procedures which the management of the organization maintains in an efficient manner to attain their long-term oriented goals. Telstra Group Recruitment Privacy Statement is collectively known as Telstra through which the different forms of the confidential statement, as well as the content, can be maintained properly with the help of the protected passwords (Barr, 2012). In order to maintain the privacy the management of the organization recruits software security team members through screening tests. Problems related to the failure of the system, risks related to the system architecture and technical issues can be managed using the contingency planning. The contingency plan includes the scope of the problem, implementation roadmap, business impact, risk assessment, disaster recovery plan and recovery phases through which the problems can be managed.
Legislation, codes of practice
The code of practice of the company includes the application of the different forms of the ethical values towards the customers. It includes the different forms of the behavior by the management of the organization which has been put forwarded towards the customers to represent their existence and goodwill (Goldberg, 2013). With the help of the provisioning system, the management of the organization also involves the generation of the commitments and at the same time the proper training provided to the workforce regarding the maintenance of their proper conduct with their team members and with the customers. The code helps in explaining about the company, the products and the services they offer, different policies and the procedures as well as the different forms of the legislative rules. Telstra Corporation Act 1991 is one of the important Act through which the customers have been helped with the automatic dialling system and at the same time they are also being helped to communicate properly with the workforce of Telstra through Text messages, online platforms etc. ensuring freedom of information and knowledge management (Walkowiak, 2015).
Reviewing of system
The management of the organization needs to make a quality check regarding the initiation of the provisioning systems. The proper amount of the quality improvement program needs to be undertaken in different companies like Telstra’s Commercial and the Consumer Services etc. They need not only concentrate on one particular region rather than focusing on different areas (Kromrei, 2015). On the other hand, the management at the same time need to make the proper use of the cable pairs that is the CAN cable pairs and at the same time the use of the ETSI ISDN technology to increase the better telephonic services. It is expected from the management of Telstra to undertake the range of the internal activities in consultation with ACA. With the help of this, the monthly data tracking and the illegal usage of the data can also be automatically tracked (Vadde and Çam, 2004).
1.It is the responsibility of the management of ACA to make an overall assessment of the performance of Telstra and compliance of all its policies and the procedures with Telecommunications Standard 1997.
2.The geographic areas that are the suburban regions, as well as the rural regions, needs to be redefined for the proper connectivity and the better enhancement of the system
3.The in-place connections needs to be managed by the management of the organization to enhance the effectiveness of the provisioning system by using Telstra’s USP and the use of CSG standards
4.The readable accessibility of the infrastructures also needs to be channelized by the management of the organization
Knowledge is considered to be one of the major assets in all the organizations. It can help the organizations in the creation and sustain of competitive advantage. With the application of the information system in can help in creating, transferring and storing by the use of explicit and tacit knowledge. Various tools of the information system are used in the knowledge management practices which includes the databases, the support systems of decisions, the online search systems, the expert networks etc. (Koenig and McInerney, 2011). Knowledge management helps in the facilitation of the decision-making capabilities in the sense that data offers the managers with a great deal of information. In terms of the global business environment, the various programs of knowledge management supports the managers to engage in change and boost the generation of ideas which augments innovation(Smith, Mills and Dion, 2010).Both of the Information system as well as the knowledge management system is required so that the efficacies at the time of handling of the data can be maintained. On the other hand, the proper organizing, as well as the analyzing of the data with the help of the proper codification system, can also be enhanced with the help of the application of both of the information system and the knowledge management system. Both of the systems helps to focus on the different locations and at the same time through this the different form so the cultural values and the tacit knowledge’s can be encouraged. Apart from this, the two operates with the help of the proper articulation as well as the well-defined identification and the share of different materials (Frost, 2017). The business process is very complex and dynamic in the sense that the management of every organization in this regard needs the adequate amount of the expertise and the skilled workforce. In this regard, the information about the candidates and the market knowledge is very important for the organization to sustain the competitive advantage (Techopedia.com, 2017). Both helps in the task directed study and at the same time also makes the proper application of the user’s perspectives so that the different form of the psychological needs as well as the different intentions can be easily met. In every organization, both tacit knowledges, as well as the proper level of dichotomy, is necessary to achieve the long-term goals in the future. Along with this, the management of the organization at the same time also need to communicate properly so that they are able to get more information’s about different marketing conditions and the technologies used by the companies in the other parts if the world (Stewart, 2012).
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