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MAN2000 Organisational Behaviour Assignment
This MAN2000 Organisational Behaviour Assignment discuss the objectives of organisation and communication in organisation for achieving goal of org.
Organizations can be defined as social entities which are driven by a set of common objectives, run by group of people who come together to achieve the objectives and ensure smooth functioning on a daily basis. Communication is a way of achieving productivity and efficiency by sharing of information and resources in organizations.
Organizational behavior is defined as understanding, explaining and improving the behaviors and attitudes of employees in order to achieve the organization objectives. Organization behavior is the field of study which explores the impact individuals, groups and structure have on the behavior within the organization (McGinnis, 2008). Organization behavior takes into account individual behavior and group behavior and its impact on effectiveness of the organization. By understanding organization behavior, the managers can understand the personal needs and motivation of employees, can maximize the productivity levels by improving the working environment and reduce the turnover for the organization. The study of organizational behavior help the organization to manage the diverse workforce, respond to globalization, and improve quality and customer service and empowering people.
Organizational communication is defined as the forms and channels of communication used by the organization for sharing information and knowledge among members of organizations such as employees, customers or other stakeholders (Baker, 2005). Effective communication process is important an organization because it helps the employees to perform their jobs and responsibilities. In order to develop effective communication process, the organization need to understand requirements of both employees and the organization and based on that the organization should use a broad variety of methods for sharing information within and outside the organization (Bolarinwa & Olorunfemi, 2010). There are main three types of organizational communication: upward, downward and horizontally.
In downward communication flow from the managerial levels to the staff through formal communication channels such as policy manuals, rules and regulations and organizational charts. In upward communication executive staff initiates the communication process and directed at executives. In horizontal communication process colleagues come to discuss issues of common interest, resolve problems and share information. Many organizations hold regular meetings to share the information regarding business operations and get ideas from the employees to improve the business performance. Direct and open communication channels help the organization eliminate the conflicts between employees and managers and help the organization to retain the talent and reduce the turnover (Spaho, 2013).
Organization structure defines the duties, responsibilities and scope authority accountability for each member and each position within the organization. It creates an arrangement of jobs and positions within the organizations and develops an organizational chart. It will help the employees to understand their jobs, whom them report to and whom to approach for decision making process. Organizational structure should be developed in such a way that it would facilitate the organization to achieve its business objectives effectively and efficiently. There are main three types of organizational structures: functional, divisional and matrix. In functional structure, organization is grouped in various functions such as sales, production, finance and human resources. It works well for small businesses, but the issues communications and coordination among various departments prevail. Divisional structure is preferred in large organizations where divisions are created on the basis of countries or regions where the organization have presence. The advantage is regional needs can be satisfied easily and specifically. Matrix structure is the hybrid of functional and divisional structure used generally in large multinational companies. Organization structure is important for developing job descriptions, communication process across the organization and achieving organizational objectives by delegating work.
Organization culture can be defined as values, norms and beliefs shared by the members of the organization which uniquely identifies the organization. It is the environment of the workplace generated from the interaction between employees (HATCH, 1993). Organization culture is defined by the strengths, weaknesses, how employees behave, and their interaction with customers. Leadership of the organization and their actions play an important part in defining the organization’s culture. Organization’s culture directly or indirectly influences the decision making process and can have a potent effect on organization’s future and long-term success. It creates a unique identity for the organization and defines the way in which organization does the business. Organization culture creates a common platform for all the employees, reduces uncertainty by providing a common scale for evaluating issues and provides a vision for the organization which employees can try to achieve. Organization culture is very important because it directly affects the way business treats employees, customers and other stakeholders. It also defines the level of freedom given to the employees for sharing new ideas and decision makingprocess.
Organizational Change and Stress Management
Organizational change management is a systematic and structured approach for achieving smooth and successful transition for the organization from the current state to the desired future state in order to achieve the organizational objectives (Tiplic, 2008). Individual resources, groups, organization structure, existing systems and processes are transformed or redesigned in order to improve the efficiency and effectiveness of the organization. It is important for the organization to understand why the change is needs, what change is needed, how the change is linked to organization’s objectives and how it would help the organization to improve and achieve the objective. There are many internal and external factors which force the organization to go through organizational change process. Internal factors include outdated production technology, change in organization structure or acquiring new company. External factors that force the organization to change are increased competition, changed government regulations or policies or pressure from shareholders and stakeholders to improve the performance of the organization.
Organizational behavior is important for understanding the interaction between employees and the organization and its effect on organization’s performance. Organizational structure and culture should be developed in such a way that it would help the organization to achieve its business objectives. Organizations should promote open and direct communication channels within the organization for sharing information and resolving any employee grievances.
- Baker, K. A. (2005). Organizational Communication.
- Bolarinwa, J., & Olorunfemi, D. Y. (2010). Organizational Communication for Organizational Climate and Quality.
- HATCH, M. J. (1993). The Dynamics of Organizational Culture. Academey of Management Review, 657-693.
- Martin, J. (2005). Organizational Behavior and Management. Thomson Learning.
- McGinnis, S. K. (2008). Organizational Behavior and Management Thinking. Jones and Bartlett Publishers.
- Spaho, K. (2013). ORGANIZATIONAL COMMUNICATION AND CONFLICT MANAGEMENT.
- Tiplic, D. (2008). Managing Organizational Change During Institutional Upheaval.
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