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Task 1- Identify change requirements and opportunities
Fast Track Courier is a courier company which having their operations in New South Wales. This company having their primary business function which delivers their medium to the packages of the large size across the metropolitan city. The strategic goal of the company was developed according to the result of external research market which indicates the opportunity of Fast Track Couriers which aid in increasing market share of the company.
Requirement management refers to the process of documenting, analysing, tracking as well as prioritizing the requirements and then they have to control the changes along with the effective communication to the relevant stakeholders. It is the continuous process throughout the whole project which helps in completing the work in an effective manner (Dick, et. al., 2017).
Fast Track Courier is having a need and for that, they have to bring the changes in their structure as well as operations. The requirement for change includes:
1.Increase market share by using preferred choice as a courier company.
2.Need to change the delivery system so that they can deliver services to consumers in the shortest time.
3.The companyhaving a slow channel of distribution which causes late delivery to consumers and it increases negativity and this will decrease their delivery system.
4.Reporting related to productivity shall be completed by the information or data related to PDA.
5.Lack of participation of employees in training programs as this motivating team to work productivity.
6.Drivers are resistance to change which having a negative effect on the company. They have to provide an effective explanation about change and keep the requirements in mind (Payne & Askeland, 2016).
Changes are inevitable and each and every company needs to do changes which assist in attaining the goals of the firm. The changes which are identified in Fast Track Courier company are linked to the strategic along with the operational goals. The strategic goal and their associating changes include:
1.The company uses appropriate process so that they can expand the business in the metropolitan area. The company wants to increase their market share and for that effective employment of employees as well as technology should adopt.2.Technology which employees of the business entity can adopt is GPS system and PDA assist in improving the distribution system.
3.The managershould take care of employees and provide training to them regarding the changes in technology as well as an organisational structure which aid in building trust in the firm. The changes made in the workforce as per the requirements.
The Fast Track Couriers having a state in terms of practices, policies along with the operational activities which having an impact on the goals of the firm.
In the scenario, it is given that workforce of the company having an adverse impact on the strategic goals of the business entity. If employees are not motivated then they cannot work in a proper manner. The staff members should adopt updated technology such as PDA system in trucks and this means company does not have trust in their employees. The company changes the policy of working that is two members of one member of the truck which affect the working of the drivers.
The distribution process of the business entity is slow and that is the reason by which they are doing the delivery in a long time. Staff members of the firm will not accept the PDA system as it affects the loading and unloading services of man (Alvesson & Sveningsson, 2015).
In the company, workforce is resistant as it adopts the variations in the technology such as installing the GPS system as well as PDA devices. This resistant provide the feeling to the employees that higher authorities do not have a trust in the employees and for that, they have to monitor the working of the staff members. Employees are not willing to adopt this technology and also deliver the result in delaying the orders of consumers.
The general manager of fast-track courier company and it is always on road and the reason is that they are not able to see the working condition of the business entity in the real time as well as this will depend on the working condition of the firm in the real time. So, that it should be based on the report which is sent by the head office as well as drivers so that they can manage the policies. The company does not have effective administration and control over the employees and this will lead to lack of motivation in the staff members so that they can complete the work in an effective manner.
The two external trends which have an impact on the attainment of strategic goals of the firm include:
Competitors- If they are using the updated technology, then they can easily convince their staff members that this technology is very much beneficial for them. This technology helps Fast Track Courier company in increasing their market share by doing fast delivery.
Government Policies- If regulatory body change their policies or increase the rate of road tax, then for delivering the orders which aid in resulting the cost and this will also increase the competition as well (Wiegers & Beatty, 2013).
In starting of the company, they are following the policy of two drivers in one truck but at the present time, they are changing the policy that is one driver in one truck. This helps them in comfortable working but it is not suitable for all workers and for that they did strikes. This policy help in providing employment to the other person which they are purchasing.
The companyhaving an opportunity to build the market share in Sydney as well as it boosts the 7.5% share which assists in expanding their business by 8 trucks. This help in increasing the number of trucks.
The drivers who are working in the courier company and this will not willing to do participate in the training and guidance programs for the understanding of PDA devices which assist in decreasing the performance of the staff members. By this, employees of the firm go on strike if firm follows the current policy that is one driver on one truck (Pettigrew, 2013).
When the employees go on strike, then management of the company should change the decision of the current policy to implement. This is the change in the management decision of the administration of fast-track courier company.
The specialist which are required in the process of the consultation, they this will assist in identifying the change needs include IT, HR as well as a market analyst.
These are the specialist which are included in the process are:
IT specialist: These are the specialist of the firm which assists in explaining or defining the workforce of the company so that they can understand the technology which they are changing in the firm in an effective manner so that they can learn how to use it.
HR specialist: This will help in generating unity of the workforce in the way so that they can provide effective motivation to the employees which will aid in increasing the performance by accepting the changes.
Market analyst: This will assist in offering the information about the market so that they can make the changes accordingly in increasing their market share (Hrebiniak, 2013).
As I am working as an HR specialist, they have to identify the change by implementing or executing the policies, then this will help in providing the employment and by that, they can attain the success.
In the company, the general manager should have informed about all the changes should need in terms of technology, employees, processes as well as structure. Human Resource manager should be informed about the changes which are made to the employees as well as they have to do teamwork in the unity along with the conformity.
As a manager of the business entity, they have to manage the changes in the organisation but on that, they have to face the changes while implementing the policy and this will provide the resistance on the part of staff members. GPS system, as well as PDA device, should implement by the company so that they can improve the working of staff members and assist in navigating the route.
Task 2- Develop change management strategy
Fast track courier is the company which having a name in the market and having their operations within New south Wales. The primary function of the business is to deliver or offer the parcel from medium to long-term business across the metropolitan city. The firm wants to expand its market share and having an aim towards its vital goals include:
Goal A: It is related to implementing a proper PDA device otherwise GPS system which helps in increasing the productivity.
Goal B: This goal is related to another policy that is implanting one person per truck policy by utilizing habitual lift gates.
Change management strategy for the fast track is to implement GPS or PDA device so that productivity can be boosted up. Another one is to implement a policy of one person on one truck (Hayes, 2014).
Goal A: It is necessary for the business entity so that they can attain the goals and objectives. The firm should expand the market share by using effective technology which increases competition.
Goal B: This goal is essential for the business and provides appropriate information help in adopting strategies and policies. They have to adopt an appropriate policy that is one person on one truck, then appropriate utilization of resources needs to be done.
Who: When company is implementing goal A then GPS system so that they can track the truck and by that effective delivery of orders can be done.
How: These are the changes which are to be implemented in an effective manner and requires a lot of concern. According to the changes, staff gets the proper training which will help in completing the work in a proper manner. They have to deliver encouragement to the staff members so that appropriate services can deliver.
When: The change will implement on the company by the end of 2015 and the results of that should be evaluated in the financial year of 2016.
The strategic goalis that they have to expand the business in metropolitan places and the related change goal is about to implement of GPS so that they can do the fast delivery to the consumers. this will help in expanding the market share. Another goal is to increase market share by 7.5% and the expansion of market share will adopt the appropriate system of technology (Booth, 2015).
The change in technology includes diversified people which will be recruited and incurred great cost for the business entity. The main budget which incurred in implementing the strategy will exclude the costs of trucks, technology. This will have lost the productivity by commencing the truckers in $25000. This will be beneficial to grow the market share.
While implementing the change, the main budget will exclude the cost of a truck or adopt updated technology which assists in decreasing the productivity is $25000. Along with this, the changes include the 8-novel truck which will enhance the delivery so that high investment can be made. This will provide the extra advantage of the firms. When they are implementing the policy, then they have to recruit the members which will increase the employment in increasing the cost of the firm (Doppelt, 2017).
There are different risks which help in firm investment along with the changes which include:
1.Staff members or truck drivers should accept the changes within the firm and hurdles generate by implementing the changes.
2.It assists in increasing the investment as well as the inclusion of amount of money while implementing the process of change. If they fail in implementing the policy then they suffer the loss in both financial as well as human resources.
3.When old employees work in changes then they get de-motivated and may leave the firm.
1.They have to implement GPS which will assist in enhancing the firm technically.
2.This will assist in tracking the staff all time as well as handle them more appropriately.
3.This will help in increasing the efficiency of the firm and enhancing the delivery process.
4.When they are using policy, then the work of staff members reduced and they feel relaxed.
5.Staff members of the company feel motivated.
When the employees of the firm should implement the GPS system then the risk in the management is interfering in the process which assists in delivering the better products. The main benefit is technological advanced and becomes extra competent in the market.
Bringing new trucks which incur the cost of some 5000000 and the risk in this is to complete 20% of the deliveries in the regional locations and this will be enhancing the capability and better market research (Cameron & Green, 2015).
There are some categorized changes which include structural, process as well as people oriented. This will help in delivering the goals and objectives. Yes, the change which company wants to do is feasible and it incurs the cost which aid in attaining maximum benefits.
The change is GPS implementation, automation as well as one driver on one truck. Some risk is technological change, not effective training.
In this, the main risk is a change in technology. Another one is training not provide effectively.
This will assist in rejecting the change. When drivers are not doing work and they are tracked by a higher authority then they not feel happy.
Automation of GPS
Employees feel underestimated
Expert feel difficult in implementing strategies.
One driver one truck
Firm may lose some staff
Not easy to convince staff
Some strategy which they can adopt for mitigating risk is:
1.Assuming plus accepting.
4.Watch plus monitor.
There are different steps which are included in the management plan which are:
1.Determine and analyse that what needs to be changed.
2.Then, probable solution related to brainstorm
3.Then, after that, they have to decide the way so that they can move further
4.Then action step needs to be written.
5.The time frameshould set.
6.Reflect upon the way in which changes needs to be set.
7.Then, obstacles need to identify.
In this stakeholder which are included are employees and higher authorities. In this, commitment level is high as it indulges the high risk. For attaining the goals, firm should implement the appropriate system and this will affect the other stakeholders. This will help in generating more revenue. If in the plan, any delay occurs then this will decrease the value of money of firm (Fullan, 2014).
The target audience is employees, middle level, and top-level managers. They have to convey an effective message related to system. They have to conduct an appropriate meeting with the stakeholders. Among them, the message will transfer face to face. A leader of each group should coordinate with the group and proper message needs to transfer.
In the training plan, participants are the employees. The training will provide for using the PDA and GPS. Training will occur in starting of January. Training will have delivered online as well as on the job method. Manager of the company is responsible for the training.
The success can be measured by having a knowledge about the goals and objectives as well as provide an honest answer and always remain positive.
For the management of strategies, relevant managers are higher authorities. For reporting, submit information delivered by leader and the report should produce by top-level managers.
The main format of report is like as a magazine in which all profit should include. It should be done yearly and a copy of report should be submitted to management as well as board of directors.
There are some resources which are included in this are expert to handle the changes related to technology. Conduct good motivation programs for the staff. Proper incentives to the staff members (Cummings & Worley, 2014).
Task 3- Implement change management strategy
In this, they have to implement the strategy which assist in managing the change. After implementing, they not get the trust of employees and that is more important for the success.
The result of the survey shows the staff of manager like HR manager as well as other matters of the company which is happy with the changes. This will assist in expanding the business. This will help in reducing the workload. They have to conduct the meetings which help in transmitting the information (Goetsch, & Davis, 2014).
Communication plan needs to be properly revised in the proper and effective manner. It includes the analysis of the old plan, evaluation of the plan then find all the drawbacks. Then they have to fill the gaps which are left. Then plan needs to be altered, then after that, they have to make face to face conversation which is necessary.
The needof stakeholders should understand the proper understanding so that they can analyse the change and on the basis of that requirements needs to identify. Stakeholders provide best suggestion for improvement.
They have to use a creative technique which assists in maintaining the transparency of the management. Along with this, they have to do development so that they can maintain the better employee relations (Kerzner, 2013).
They have to adopt effective communication plan with the truck driver. They have to analyse the target and then problems needs to identify. After that they have to prepare proer plan and do the negotaitaion with the leaders. They have to discuss how they can provide the motivation to the employees and then again they have to arrange the meetings and then conduct the meeting.
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