ITECH5404 Business Process Analytics and Change Assignment

ITECH5404 Business Process Analytics and Change Assignment

ITECH5404 Business Process Analytics and Change Assignment

Introduction

The business process modelling has been largely dependent on the ease of the functional and development model (Turetken, Vanderfeesten & Claes, 2017). The report has considered the aspects of Crater Lakes Caravan and Camping Park case study and forming the usefulness of the notation diagrams and business models. The following assignment has been made considering the business process analytics and change management. The alignment of the factors had been considered for easing the usefulness of the processes.

Business Process Modelling Report for Crater Lakes Caravan and Camping Park

Process categorisation model

The following is the process categorization model for Crater Lakes Caravan and Camping Park

Figure 1: Process categorisation model

(Source: Created by the author)

Capability maturity model

The following is the process categorization model for Crater Lakes Caravan and Camping Park,

Figure 2: Capability maturity model

(Source: Created by the author)

Case function matrix

The case function matrix had been shown below,

Activities

Laundry, Toilet, and Shower Usage/Maintenance

Customer’s Park Entering and Exit Process

Cleaning and utilization of toilet and shower and laundry by the campers

X

 

Rubbish is picked and disposed

X

 

Powered and non-powered sites and cabins are checked, cleaned if needed

X

 

Grass is mown by grounds maintenance staff

X

 

Customer Check-In

 

X

Signing Register

 

X

Entering details of the driver(s) current driver(s) license, and their vehicle(s) registration

 

X

Staff provide park map to customer explaining locations of camping sites, cabins, laundry, toilet, and shower blocks, BBQ facilities, rubbish disposal, swimming pool, mini-golf, tennis courts, and recreation room

 

X

Visitors have to clear their accounts

Visitors leave the park @ 21:45

 

X

Park Security Round @21:30

Gates are locked @22:00

 

X

Process Model for Laundry, Toilet, and Shower Usage/Maintenance

The Process Model for Laundry, Toilet, and Shower Usage/Maintenance is shown below,

Figure 3: Process Model for Laundry, Toilet, and Shower Usage/Maintenance

(Source: Created by the author)

Process Model for Customer’s Park Entering and Exit Process

The Process Model for Customer’s Park Entering and Exit Process is shown below,

Figure 4: Process Model for Customer’s Park Entering and Exit Process

(Source: Created by the author)

PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance

The 7PGM model for Laundry, Toilet, and Shower Usage/Maintenance include the activities of campers are provided with swipe key, washing machine is provided @$2/load, water is provided @$1/day, cleaning of toilet and shower, utilization of toilet and shower, cleaning of laundry, and utilization of laundry.

PGM discussion for Customer’s Park Entering and Exit Process

The 7PGM model for Customer’s Park Entering and Exit Process includes the activities of customer check-in, voter ID is submitted, entering details of the driver(s) current driver(s) license, and their vehicle(s) registration, signing register, staff provide park map to customer explaining locations, campers are provided with swipe key, visitors have to clear their accounts, and visitors leave the park @ 21:45.

Cycle time for Laundry, Toilet, and Shower Usage/Maintenance

The calculation of the cycle time for Laundry, Toilet, and Shower Usage/Maintenance is done by adding the summary of the time required for individual activities of the process. The total time required for laundry, toilet, and shower clearing and utilization would be summed for calculating the total time. The activities of the project process include,

1. Cleaning and utilization of toilet and shower and laundry by the campers
2. Rubbish is picked and disposed
3. Powered and non-powered sites and cabins are checked, cleaned if needed
4. Grass is mown by grounds maintenance staff

The calculation of the times is shown below,

Activities

Time

Cleaning Session

30 mins

Rubbish pickup and disposal

45 mins

Site cleaning

5 mins

Mowing of site

10 mins

Cleaning the cabins

45 mins

Total Time

135 mins

Cycle time for Customer’s Park Entering and Exit Process

The calculation of the cycle time for Customer’s Park Entering and Exit Process Maintenance is done by adding the summary of the time required for individual activities of process. The total time required for registering and executing the park would be summed for calculating the total time. The activities of the process includes,

1. Customer Check-In
2. Signing Register
3. Entering details of the driver(s) current driver(s) license, and their vehicle(s) registration

Staff provide park map to customer explaining locations of camping sites, cabins, laundry, toilet, and shower blocks, BBQ facilities, rubbish disposal, swimming pool, mini-golf, tennis courts, and recreation room

The calculation of the times is shown below,

 

Redesign for Laundry, Toilet, and Shower Usage/Maintenance

Figure 5: Redesigned Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)

Redesign for Customer’s Park Entering and Exit Process

Figure 6: Redesigned Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)

Conclusion

It can be concluded from the assignment that the utilization of the business process engineering had been helpful for the aligning the activities of the processes. The process model had been aligned for developing laundry, toilet, and shower usage/maintenance and customer’s park entering and exit process. The integration had been developed for integrating the alignment and using the formation development. The allocation had been done for taking care of the activities and forming ease with the process modification. The alignment of operations had supported the integration and function activities. The operations had been defined for easing the utilization and development for taking care of the activities.

Bibliography

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