ITC 505 ICT Project Management Assignment Solution

ITC 505 ICT Project Management Assignment Solution

ITC 505 ICT Project Management Assignment Solution

This is the assessment 3 of ITC 505 ICT Project Management

Part One: MOV

Area of impact

Area of impact is shown as per their ranking.

Table 1- Area of Impact

Customer 

Social

Financial

Operational

Strategy

Through this system, customers can easily book their tickets from any corner of the world.

Social impression is going to be increased by attracting more customers.

Through this system person without the proper ticket can’t enter inside the RALS.   

As this system is automatic so there is less occurrence of an error. Also, crowd can be managed easily through this system.

As Globex and RALS are not moving to new market therefore the strategic field is going to be least priority.

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Value

Better

Through this automatic online ticket generating system, RALS committee can operate the crowd in a manner. can easily book tickets from any corner of the world through this system.

Faster

RALS committee is currently facing trouble in managing the crowd. They want the system through which the crowd can be easily managed. Through this online ticket generation system, visitor can book their ticket without waiting outside the long queue. Through this, they can book their ticket in a faster manner.

Metric

Targets

To make the online ticket generation system, different things are targeted which are as follows:

1. Tickets must be equipped with the barcode.
2. Tickets can be bought from the online medium.
3. Tickets can be categorised on the basis of days.
4. Tickets must show details like an outlet, gate number, and online/offline purchase.

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Expectation of the stakeholders

Table 2- Stakeholder expectations

Stakeholders

Expectation

Project Manager

Positive coordination from RALS organisation and Globex.

Business analyst

Proper communication with the RALS and Globex organisation.

System analyst

Problem of the RALS must be expressed in a detailed manner.

System architect

Availability of resources in proper time.

Web Developer

Proper availability of the resources when required.

Computer technician

Proper corporation from RALS committee.

RALS committee

Crowd can be organised even during the peak.

Globex corporation

Generated revenue can be accessed by them also.

 

Tickets can be purchased through the online medium.

Quantitative target

1. Expectation of increment of profit by 83% in 6 months.
2. There is the expectation of an increase in customer retention by 90%.
3. 90% of the crowd that is going to come can be controlled easily.
4. Return of interest can be maximized up to the extent of 8.9% in 5 months.

Timeframe for MOV

Table 3- Timeframe for MOV

Timeframe for MOV

Summary of MOV

This online ticket generating system is going to help the RALS and Globex organisation. Through this customer can buy the tickets from the online platform. Also, Visitor access this system through their mobile, notebook and tablets. Visitors can print the tickets having a barcode on them.

Through this system, the RALS committee can manage the crowd by tracking them. Through this system, only valid ticket holder is going to get access inside the system. Also, Globex can easily track the record of revenue which is generated by the crowd.

Part Two: Scope

Scope

RALS community is facing trouble in managing the crowd. Major crowd is slipping through the entrance gate as a result proper revenue is not generated. As a result, gates of the RALS are facing delays. Also, the sales process of the ticket is slow due to long waiting queue. So for that, the RALS committee has decided to bring an anew platform for ticket generation system.

This system is going to provide the following functions and features which are shown below:

1. Through this system, the tickets that are equipped with the barcode or QR code can be generated easily.
2. These tickets can be registered online by the visitor.
3. Visitor can easily buy these tickets from any corner of the world through the internet.
4. System is designed in such a manner so that mobile and other portable devices can be accessed by the visitors easily.

In scope and out scope

In scope items

Table 4- In scope Items

#

Item Name

1

Barcode reader

2

QR codes reader

3

Printers

4

Computers

5

Mobiles

6

Laptop

 

 

 

 

 

 

 

 

Out scope items

Table 5- Out scope items

#

Item Name

1

NFC reader

2

NFC enabled cards

3

Database

Deliverables

Different things that are going to deliver to the RALS are:

1. Business case
2. Budget plan
3. Work Breakdown Structure
4. Project management Plan
5. Milestones of the project
6. Schedule of the project
7. Roles and responsibilities
8. Plans related to system development
9. User documentation of the system
10. Test plan (Laurente, 2013).

Acceptance criterion

There is different criterion that is required to be fulfilled so that Globex and RALS can accept the online ticket generation system. This acceptance criterion is shown below:

1. System must be accessible from the portable devices like mobiles, tablets, and notebooks.
2. System has to be operated on online platform.
3. Through this system, users can generate their tickets easily.
4. All the revenue can be accessed by the Globex as well as RALS committee.

List of resources

There are different types of resources which are needed in making of the application are as follows:

People

This online ticket generation system requires different qualified person so that the system can be built on time and less cost. For that person having different quality are required to complete the project. So different persons like a analyst, system analyst, project manager and computer technician are preferred in making the project. Their list is shown below:

Table 6- List of resources

#

People

Description

  1.  

Project Manager

From the inception to execution, manager is going to be the responsible person who is going to lead the project. For he has to perform different steps planning, execution and managing the people in a manner.

  1.  

Business analyst

He has the responsibility to the domain of the business or . he is going to integrate the business model with the latest technology by accessing it.

  1.  

System analyst

The main role of the system analyst is to provide the effective use of technology. that system can be incorporated in the by doing its cost analysis (McKay, 2016).

  1.  

System architect

System architect is going to develop the system for the . Through all the requirement of the can be fulfilled easily. System architect the system by breaking the system into different small components (Sokanu, n.d.).

  1.  

Web Developer

developer is the programmer who is going to build the application for the system. Through him, visitor can easily access the system online easily. Also, his duty is to make the system accessible to portable devices like mobiles, tablets, and notebook.

  1.  

Computer technician

He is going to maintain all the servers and computers that are installed by the Virtucon. he is going to configure the hardware that placed newly. Update of the software package has to be done only.

Technology
Different technical methods and tools are needed in making of this system. Through these the online ticket generation system can which sort the life of RALS and visitors easily. Different tools like notepad++, computers, printers, tablets, mobiles and StudioCloud software are used to make the system on time.

Facilities

As there a of facilities are going to be given by the online ticket generation system. So to make it there must be proper linking between hardware and software. Some part of the hardware is going to be installed inside the premises of RALS.

Other

Other resources like training going to be provided by the Virtucon. For that their computer technician is planned to teach the staff members of RALS. Through this the members of the RALS can operate the system in an . Also through this the human error is going to be reduced.

Part Three: Work Breakdown Structure

Work Breakdown Structure

WBS with Gantt Chart

Part Four: Project Risk Analysis and Plan

Assumptions made about the project

There are different assumptions that are made while construction of the project is as follows:

1. All the information that is collected from the Globex has to be correct.
2. RALS committee members must know the basic knowledge of the computers. Through this, they can operate the online ticket generation system easily.
3. During the time of testing, at least two stakeholders must be present to verify whether the system is meeting the requirement of the RALS committee or not.

Risk to the projects

Five risks that are available in the projects are as follows:

Table 7- Risk to the projects

Risk Rank

Risk Name

Description

1

Schedule

If the addressing of the project task is not done in a proper manner, then there is the risk of slipping of schedule. Slipping of schedule is going to affect the economy of the Globex o may lead to failure of the project. 

2

Requirement Risk

This risk is due to continue change which is going to be present in the project. Also if the requirements are not defined in proper manner then this risk may lead to failure of the project.

3

Project management Risk

This type of risk is majorly due to the change in the priorities in the existing system. Also sometimes there is the requirement of same resources in the project. This all things are enough to stop the progress of project (Rawi, 2013).

4

Technology risk

These risks are generated mainly due to the performance or functionality of the project. This risk is going to affect only if the implementation of the project is hard (Softwaretestinghelp, 2017).

5

Customer Risk

Customer is always in demand of new things through which their life can be sorted easily. The decision cycle of the customers is very slow. Also, customer is not going to accept the system even if all the requirements of the customers are fulfilled.

Analysis of the risk

No.: V10

Rank: 1
Risk: Improper schedule

Description: Schedule of the task is disturbed as there is no idea of new functionality that added in the online ticketing system in a .

Category: Schedule

Root Cause: There is no proper information new functionality that needed inside the system.

Triggers: Business analyst understand that schedule is not up to date. As a their project may slip from the estimated dates.

Risk responses: business analyst has to schedule the task so that there is no overlapping of the . has to be monitored on regular basis.

Risk owner: Project Manager

Probability: High

Impact: High

Status: manager is going to conduct the meeting with its members this week.

No.: V11

Rank: 2
Risk: Resource requirement

Description: Due to of resources the online ticketing system can’t be completed on time.

Category: Requirement Risk

Root Cause: As same resources are used by different resources therefore there the shortage of resources.

Triggers: As per the analysis the system architecture, there is the lack of resources which is directly going to impact the project.

Risk response: For the system analyst has to plan the requirement in a manner. All the requirement of the resources has to be present during the completion of the project.

Risk owner: System Analyst

Impact: High

Status: meeting with the project manager is going to be there with the manager of the .

No.: V 21

Rank: 3
Risk: Changes in priorities

Description: as the functionalities in the online ticket generation system is the priorities the system are also changing.

Category: Project management Risk

Root Cause: Due to a change in priorities the management of the project is disturbed.

Triggers: Business analyst found that the management of the project is not going in a manner. Priorities are changing inside the project at very fast rate.

Risk response: To ensure that the project has to complete in proper time business analyst has to conduct different meetings through which recent updates regarding the progress can be acknowledged. he has to tackle the hindrance that the members are facing in of the project.

Risk owner: Project Manager

Probability: Medium

Impact: Medium

Status: All the changes are going to be by the project manager.

No.: V 31

Rank: 4
Risk: Selection of technology

Description: As the functionality inside the online ticket generating system is continuously increasing therefor selected method for making of online ticket generation system can’t be completed.

Category: Technology risk

Root cause: To the demands of the visitor current technology is not enough to make the online ticket generation system.

Triggers: System Architect and system analyst found that there is a in continuing the task on current technology.

Risk response: System Architect and system analyst to change the technology so that the project can be completed on time without further delay.

Risk owner: System Architect
Impact: High

Status: System Architect is going to conduct meeting with the project manager to change the technology of the online ticket generation system.

No.: V32

Rank: 5
Risk: New visitors

Description: Customer not satisfied with the online ticket generating system. They are unable to understand the user interface of the system.

Category: Customer Risk

Root cause: visitor’s basic knowledge and needs are not identified in a manner.

Triggers: Visitors found that they are unable to access the online ticket generating system. They are unable to find the location from where they can access or book the tickets.

Risk response: Project manager has a knowledge about this fact and he has to coordinate with other members so that the problem can be resolved basis.

Risk owner: Project Manager

Probability: Low
Impact: High

Status: Project manager the issue with the system analyst so that the issue can be resolved easily.

Assigning risk to the appropriate member

Table 8- Assigning risk to the appropriate member

#

Risk category

Name of the member

1

Schedule

Member 2

2

Requirement Risk

Member 3

3

Project management Risk

Member 1

4

Technology risk

Member 4

5

Customer Risk

Member 1

 

Part Five: Quality Management Plan

Team philosophy statement

The main objective of our team is to provide a quality system so that all the requirement of the RALS community can be fulfilled in a proper manner. For that our team members properly coordinated with the Globex and Virtucom. To make the work smooth the work is split into different team members so that the work can be completed on time and in fewer efforts. For that, all the work is split into different team members.

In making of the system for the RALS committee, different meetings are held with the RALS and Globex members. In these meetings, all the problems that RALS are facing in handling the crowd during opening are discussed. After discussing all the problems, the action plan and MOV are created. All these things redisplayed in front of the RALS committee. After their approval work on the project started. Also, all the resources cost approval from hem is also taken. Then system is developed in proper coordination with the Vitucon. After completion of the system testing of the system, I did in front of Globex and RALS committee. After successful testing of the system, this system is implemented inside the premises of Globex. This step is completed by taking the approval from the Globex. In this way, the online ticket generation system is developed by fulfilling the requirements of the organisation.

Set of verification activities

In completion of this system, different activities are required. Some of the activities need verification from the organisation. Through the verification process, it can be confirmed that the organisation is ready to accept the following things in the project. All these things are completed by taking the help of different meetings and discussion. After completion of the system the verification process is completed in three steps which are shown below:

Technical review: In this all the technical parts of the online ticket generation system are verified. it has been ensure that all the requirements are meeting the standards of the that they have set.

Managerial review: In this all the requirements that are required by the manager of Globex and RALS are checked. all the requirement that mention by the manager fulfilled on time.

Business review: In this verification is done based on the scope and functionality of the project. In this is tested for which it is intended for. Through this it can be ensured that the project is going to meet the of the business.

Also, a complete walk through the system is also done. Through this, it can be ensured that there is no software bugs or errors present in the system. And this system is ready to do its work. Also, the system has to work efficiently during the peak hours without any errors.

Set of validation activities

In this majorly the process of quality control is done. In this phase, all the activities that are associated with the project are included. Through this step, it can be ensured that the whether the made system is meeting the requirement of the client or not. So for that online ticket generation system is examined underperformance, compatibility, worker reliability and user capacity. There are different steps which are required in completion of the validation rules thee are shown below:

Unit testing: Thorough this attesting it can be confirmed that the all the functions of the online ticket generating system is working properly and all the requirement of the RALS community are fulfilled.

Integration testing: Through this it can be confirmed that all the required functions of the online ticket generation system are going to work as per the requirement and for what it is built for.

System acceptance: This the checklist which is going to be made when all the validation activities are completed and approved. For the online ticket generation system is set to work up to its fullest potential. If it passes the test, then the system is accepted by the Globex and RALS community.

User acceptance: In this type of testing the user test the online ticket generating system and checked whether his needs are fulfilled or not. If this test is confirmed, then it can be confirmed that all the requirement of the user is met (Bambao, 2016).

Part Six: Closure and Evaluation step

Annotated bibliography

Annotated Bibliography 1

?iri?, Z. and Rakovi?, L. (2010). Change Management in Information System Development and Implementation Projects. Management Information Systems, 5(2).

In this author discuss the changes in an information system. According to him a large amount of information system fails during the stage of development and implementation. He also discussed the change management. As changes are very difficult to predict therefore according to me treating this subject as an important factor is right. Then he discussed organisational changes. In that section, he discussed resistance to change, organisational culture, and stakeholder in a detailed manner. This gives us a glimpse of changing factor. The main drawback in this report is that the discussion of the topic is done in a compressive manner.

Annotated Bibliography 2

Kiong, T., Gharleghi, B., Yin-Fah, B. and Kei, L. (2014). Electronic Ticketing in Airline Industries among Malaysians: the Determinants. International Journal of Business and Social Science, 5(9).

In this authors discuss the usage of the online ticketing system in the airline industry. For that, he did a study in the electronic ticketing system, payment method, security, web design and corporate image. All these things play an important role laying the foundation of basic concepts. Empirical findings from the study of above topic are also done by him. Through this statistical data, the basic concepts can be understood in a better manner. And at the last, the Pearson correlation analysis is also done by him. For that, he compares all the study topic with each other. Less statistical data is the only drawback present inside this journal.

Annotated Bibliography 3

Han, S., Chang, Y., Wong, S., Chong, H. and Lee, S. (2015). Uncertainty mitigation in online ticketing purchase: The moderating effect of analytics information. Regional Conference of the International Telecommunications Society (ITS).

In this author discuss the uncertainty in the air tickets. For that, he performed different analytics of the information related to the air ticket price. All this analysis is helpful for reader in analysing the uncertainty in the online ticket purchase. Also, mitigation strategy is also discussed by him. Mitigation strategy is discussed by taking the help of e-commerce. And in the last methodology is discussed by him. For that, he takes the example of 7-point Likert scale which ranges from one to seven. 7-point Likert scale is not discussed in a proper manner. This is the major drawback in this report.

Closure checklist

1. Closure procedure is initiated after ensuring that all the requirements of the stakeholders are completed.
2. All the deliverables and documentation are achieved in an organised manner.
3. To validate the project proper meeting are done with the stakeholders.
4. All the invoice of sponsors fees, consultation fees and hardware are shared with the Globex and RALS committee.
5. Technical documentation of the system is handled by the RALS committee.
6. After implementation of the project, a computer technician is going to maintain the system in regular interval of time.

Project evaluation

Performance of individual team member

Table 9- Performance of individual team member

#

Team member

Rating

1

Member 1

Contribution- Excellent

Performance- Moderate

Management- Good

Coordination- Excellent

2

Member 2

Contribution- Moderate

Performance- Excellent

Management- Excellent

Coordination- Good

3

Member 3

Contribution- Moderate

Performance- Excellent

Management- Good

Coordination- Excellent

4

Member 4

Contribution- Good

Performance- Moderate

Management- Excellent

Coordination- Excellent

5

Member 5

Contribution- Excellent

Performance- Good

Management- Moderate

Coordination- Excellent

Review from Globex managers

Table 10- Review from Globex managers

#

Factors

Ratings (out of 5)

1

Cost

4

2

Schedule

5

3

Objectives

4.5

4

Delivery 

4

Evaluation of the project success- The MOV

At the beginning of the project, the MOV is defined to give results at the end of 2, 8 and 15 months after installation of the system inside the premises of the Globex. After the second month of the system the online ticket generation system is going to attract new customer. New customers that are attracted by this new system is going to be captured on eight months of implementation of the system. Return of investment is going to be calculated after the 15 months of implementation of the new system. After the completion of the project, the managers of the Globex and RALS committee are going to test the system and tell whether all the requirements are fulfilled or not. They are going to accept the new system only if all the requirements are fulfilled.

References

Bambao, C. (2016). AS08. Retrieved  from https://www.slideshare.net/ChristianBambao/as08-61927080

Laurente, D. (2013). Project plan. Retrieved from https://www.slideshare.net/laurentedonnamae/project-plan-29269372

McKay, D. (2016). Computer Systems Analyst. Retrieved from https://www.thebalance.com/computer-systems-analyst-526001

Rawi, R. (2013). Project Risk Identification for New Project Manager. Retrieved from https://www.projecttimes.com/articles/project-risk-identification-for-new-project-manager.html

Softwaretestinghelp. (2017). Types of Risks in Software Projects. Retrieved from http://www.softwaretestinghelp.com/types-of-risks-in-software-projects/

Sokanu. What is a Systems Architect? Retrieved from https://www.sokanu.com/careers/systems-architect/