ITC 505 ICT Project Management Assignment

ITC 505 ICT Project Management Assignment

ITC 505 ICT Project Management Assignment

This is the assessment 2 of ITC 505 ICT Project Management 

Introduction:

RALS (Riverina Agriculture and Lifestyle Show) is 3 day event held every year established by the B T & Sons Farming Equipment. This company is known as Globex cooperation. The RALS showcases the business of local farmers, equipments of agriculture and products of lifestyle. Community committee managed the required coordination in show stand, demonstration, live featuring, catering and volunteers. The amount generated from the show gate is donated by the Indigenous Community Volunteers (ICV) who is very popular in helping in the area of Riverina. The ticket sale is responsible for the generated amount.

ITC 505 ICT Project Management , ITC 505 Assignment Help

Part One: Project Description

1.1. Project Description table

Title

Description

Project Name

Computer Based Online Ticketing System

Agency Associated 1

Virtucon website

Agency Associated 2

Globex Corp.

Branch of project

ICT technology

Name of the show

Riverina Agriculture and Lifestyle Show (RALS)

Location

Australia

Team Name: ICT and Managing team

List of Team Members

S. no.

Name

Contact number

1

Member 1

 

2

Member 2

 

3

Member 3

 

4

Member 4

 

1.2. Project Overview

Tickets are purchased from the gates of the RALS which gets significant delays on the opening days. When the crowd is more, the selling process of tickets is slow which causes the crowd passes the gate without tickets. During peak hours, it is difficult to check the tickets from every visitor and some of them pass without any ticket. To improve this process of ticketing and to maximize the sales, the decision is taken to outsource the development of the new system of ticket sale.

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1.3. Motive of the Project

The motive of project is to develop a computer based ticketing system in order to replace the current manual system. The online ticketing system will help in managing the delays that occurs on the opening days and also increases the process of sales. The online ticketing based system will able to access the ticket sale through any online platform such as mobile devices and computers so as to make the availability of tickets before event. Tickets are digitally enabled so as to make easy access in entering the show through gate. The scanning of digitally enabled tickets will help in gathering the reports generated by the system. Some locations are to be fixed in the town for ticket purchase for those who have not suitable device to purchase the tickets. This will reduce the queue generated for the show.

1.4. Team Charter

1.4.1. Skills and knowledge required

S. No.

Title

Skills and knowledge required

1

Business analyst

-good communication skills in order to facilitate meetings.

-ability to understand and can solve the problems.

-ability of critical thinking and analysing the business.

-ability to create clear and concise documentation.

(Brandenburg, n.d.)

2

Project manager

-ability in scheduling plan of project.

-management of risk and budget.

-ability to manage team.

(Westland, 2013)

3

Web designer

-ability  to work with html, CSS, JAVASCRIPT, PHP, asp, PERL and C++

-ability to develop responsive view and knowledge of SEO

-ability to design ideas and managing relationships with customers.

(Kyrnin, 2017)

4

Web developer

-ability to sense good design and understanding of user interface.

-command on HTML and CSS and expert in CMS

-ability to use master control version if upgrades are worthless to use.

(Johnson, 2015)

5

Database designer

-ability in data modelling and database design.

-ensuring the metadata management, backup, data integrity, data security.

-command on database languages.

-knowledge of ERP and business.

(Mullins, 2008)

6

Testing manager

-understanding of software QA methods, tools and processes.

-knowledge of trends in advancement of technology.

-ability of testing the automated code.

-document test plans and ability to research new tools for testing.

-ability to identify potential problems and to track the bugs.

(Job Mail blog, 2017)

7

Maintenance manager

-planning and administrative skills

-capability of solving technical and software problems.

-regularity in checking the safety and security measures.

(Job Mail blog, 2017)

8

Financial cost estimator

-ability to develop detailed documentation of the cost of project.

-develop constructive cost breakdown.

(Ghorbani, 2016)

1.4.2. Roles and Responsibilities

S. No.

Title of the Role and Responsibility

Team Member Name

1

Business analyst

Member 1

2

Project manager

Member 1

3

Web designer

Member 2

4

Web developer

Member 2

5

Database designer

Member 3

6

Testing manager

Member 3

7

Maintenance manager

Member 4

8

Financial cost estimator

Member 4

1.4.3. Team communication

(a) Meeting scenarios

Meeting 1

Topic of the meeting

Timing of discussion

Forward action taken to implement.

Viewpoints of team members.(agree/ not agree)

Discussion on-Planning, structuring and designing the website for RALS.

Slot 1- 9:00 am to 1:00 pm

Planning of the structure and design.

Member 1- Agree

Member 2- Agree

Member 3- Not Agree

Member 4- Agree

Slot 2- 2:00 pm to 6:00 pm

Methods of adoption to implement the design and dividing the responsibilities among team members.

Member 1- Agree

Member 2- Agree

Member 3- Agree

Member 4- Agree

Meeting 2

Topic of the meeting

Timing of discussion

Forward action taken to implement.

Viewpoints of team members.

Discussion on-Programming, implementation of the website for RALS.

Slot 1- 9:00 am to 1:00 pm

Discussion on programming language and issues on implementation.

Member 1- Agree

Member 2- Agree

Member 3- Not Agree

Member 4- Agree

Slot 2- 2:00 pm to 6:00 pm

Discussion on solving the issues and resulting into a conclusion

Member 1- Agree

Member 2- Agree

Member 3- Agree

Member 4- Agree

Meeting 3

Topic of the meeting

Timing of discussion

Forward action taken to implement.

Viewpoints of team members.

Discussion on- Test scenarios of the website.

 

Slot 1- 9:00 am to 1:00 pm

Organising test cases and discussion on method to resolve it.

Member 1- Agree

Member 2- Agree

Member 3- Agree

Member 4- Agree

Slot 2- 2:00 pm to 6:00 pm

Implementation of final resolving method.

Member 1- Agree

Member 2- Agree

Member 3- Agree

Member 4- Agree

(b) Methods to communicate and share information

Communication strategy

I developed a communication strategy with the help the team members:

 - Planning and discussion through meetings.

- Use of emails, notice boards, phone conversation and presentations for sharing   information.

-reporting solution on time through methods of evaluation, supervision, consulting with expert member and reviewing the performance.

Documentation of meeting and resources

Title

Description

Meeting 1

Meeting 2

Meeting 3

1. Outline of the meeting.

Planning, structuring and designing the website for RALS.

Programming, implementation of the website for RALS.

Test scenarios of the website.

2. Meeting start time.

9.00 am

9.00 am

9.00 am

3. Checking presence of every team member.

All are present.

All are present.

All are present except member 4.

4. Discussion points.

- Planning of the website of ticketing system.

-Designing of the required fields of details of the visitors.

- Responsive view adaptability.

- Approval of design from the cooperation.

-Database design using SQL.

- Implementation method through PHP.

- Use of MOODSTRAP for responsive view.

- Testing on different platforms.

- Test case generated.

-Discussions on resolving methods.

-Conclusion of the test cases.

5. Raised issues and arguments.

- Time phase

- Different age group visitors and different access techniques.

- Data integrity and accountability.

- Private login and employee login.

- Test of responsive view on different devices.

- Supportability issues of device user interface such as ios, android and windows.

- SQL run time errors.

- Data integrity and accountability.

- Private login and employee login.

- Security issues.

- Standards, policy and copyright of website.

6. Resources required

- Note pads for minute to minute notes making.

- Projectors and computers for presentation.

- Availability of internet.

- Silent environment with proper lights and other resources like pen, sticks and snacks.

- Note pads for minute to minute notes making.

- Installed database software and coding should be documented.

- Availability of internet.

- Silent environment with proper lights and other resources like pen, sticks and snacks.

- Note pads for minute to minute notes making.

- Test case screenshots and tabulate the reasons and results of the issue.

- Availability of internet.

- Silent environment with proper lights and other resources like pen, sticks and snacks.

7. Meeting end time .

6:00 pm

6:00 pm

6:00 pm

8. Conclusion

Project is designed and planned.

Implemented design and responsive view.

Successfully resolved test case issues.

1.4.4. Team rules and expectations

(a) Previous experience views

 As a IT project manager consultant, I manages, coordinate and plans the activities such ticketing system, developing timelines and ensures client with respect to right equipment, website content, project goals, network management, programming and employee training. Meeting allocation and making it successful is the vital part in the ICT project management(dtwd, n.d.).

(b) Overall team goal: To achieve the task of developing the Computer Based Online Ticketing System.

(c) Team values in ICT project management:

Common team values necessary for every team member:

1. Active listening and rephrasing the ideas correctly.
2. Ability to frame and ask questions based on effective understanding in a gentle way.
3. Ability to present ideas with logical reasons and reaching to a conclusion with discussions and arguments with team members.
4. Undertaking the human values of respect and help with real assistance.
5. Good behaviour in sharing of knowledge, time, skills and physical resources.
6. Participating in every discussion regarding each topic related to the project.

(d) Code of ethics

The principles which I think to be code of ethics are: (i)the topmost priority is the public interest on the developed project which is need to be focused by team members, (ii) enhancement the quality of project, (iii) honest and competence behaviour towards project, (iii) Professionalism in the development of project till completion(Aynsley, 2015).

(e) Rules and expectations

Professional rules and expectations for the team members: (a) Always initiate every on time so that it should complete on time. (b)Getting personal in sharing informational such as minimizing text in emails as much as possible and during conflicts in the view points during meeting.(d) ready to establish clear expectations and regularly active in response. (e) Every resources regarding the project should be placed at its correct position. (f) Valid reasons should be there for not attending the meeting (Orendorff, 2016).

1.4.5. Signature on Agreement of Satisfaction in Project Description

Name

Signature for the satisfaction of project RALS

Member 1

 

Member 2

 

Member 3

 

Member 4

 

Part Two: Learning cycles

2.1. Structure of team meetings and accountability

Learning cycle of meetings.

2.2. Prior to next meeting the assigning roles

(1) Organizer:Name of the organiser

Schedule the next meeting:Meeting 4.

Lead the discussion on:Financial aspects of the project.

Resolve conflicts on: Issues of balancing the cost.

Focus on agenda of the project: Economical with respect to the company- Globex Cooperation.

Negotiating for the meeting with team member for time and place: Everyone should attend the meeting otherwise penalties will be decided by the other team members.

(2) Scribe: Name of the scriber

Note making:Writing every minute discussion.

Providing notes from online: financial cost key points of computer based online ticketing system development.

Use of whiteboard:Writing those points which needs to be discussed more in the meeting (Duggan, n.d.).

Format of the roles:

Meeting 4

Title of the meeting

Discussion points

Assigned roles

Estimated cost of the website development.

-Cost of technical and software requirement.

-Cost of website development.

-Salary associated to employee working as booking assistant at the gates of RALS.

-Maintenance cost.

Technical and software cost estimator- Member 1

Website development cost estimator: Member 2

Total booking assistant cost estimator: Member 3

Maintenance cost estimator: Member 4

Part Three: Communication plan

3.1. List of Stakeholders to the project

S. no.

List of the stakeholders

1

Business analyst

2

Project manager

3

Web designer

4

Web developer

5

Database designer

6

Testing manager

7

Maintenance manager

8

Financial cost estimator

9

Experts

10

Sponsors of the RALS Show

11

Visitors

12

Booking assistant

13

Virtucon consultancy

14

Globex cooperation.

(Usmani, n.d.)

3.2. Communication plan for the ‘Computer Based Online Ticketing System’

A communication plan determines the external efforts done to communicate with the stakeholders. Thus, focusing on communication plan promote the project between stakeholders and Sponsors. This plan is with the help of other team members:

Phase 1: Four points needs to be considered

(a) Budget: Cost estimation of the communication strategies to communicate large audiences.

(b) Capacity of the cooperation: Appropriate staff members to handle the project.

(c) Executive will: Full support from organisation for planning and execution of the communication plan.

Phase 2: Elements of the Plan

(a) Objectives and goals: To provide an online ticket system for the visitor for the Riverina Agriculture and Lifestyle Show.

(b) Target Audience: The audience are the online users who use the online platform for booking the shows. Early booking availability will help in reducing queue at the gate of the show.

(c) Message to deliver: The message can be delivered with promotion of the show and can announce the availability of the online ticketing in press media and advertisement.

(d)Materials and Medium of communication: the material for promotion of the online ticketing system can be brochures, notes and flyers. The medium of communication can be technical and non-technical tools such as social media, email, SMS messaging, newspapers and newsletters.

(e) Implementation of communication plan: The best way to create a communication plan is generate a calendar template which contains the date of promotion and the related data for current and upcoming communication plans.

Medium of communication

Duration of using the medium

Team member incharge

(1) Social media communication through

Facebook, twitter and Gmail.

Three days

Member 1

(2) Newspaper and newsletter.

One day

Member 2

(3) Flyers and posters

One day

Member 3

(4) Brochures and SMS messaging.

One day

Member 4

(f) Evaluating and updating the plan: The evaluation of the plan can be done before opening of the show and can generate and update if further promotion can be required. Many issues arise on commencing the communication plan such as adequate plan, recipient feedbacks, more effective strategy and budget track (Duff, 2016).

Part Four: Reflection

4.1. Team work experience

I learned a deep understanding of team management through this project of computer based online ticketing system. I found in me some reflection of good learning and personal development in building documentation through meetings. I have improvement in my decision taking ability and problem solving techniques. I found clarification and determination in finding issues related to commencing the communication plan. My focus was on flexibility and adaptability of different methodologies for medium of promotion of project. I will focus more on proposed changes collected through user feedback and discuss with team members for gathering ideas.        

4.2. Comparison of my experience with leadership quality

The listed leadership qualities are the success factor in handling project management for IT manager.

S. no.

Title

Comparison with my experience (marks out of 5)

1

Good communication skills

4

2

Motivating and optimistic

5

3

Confidence and calmness

5

4

Integrity and flexibility

4

5

Good knowledge about IT sector

5

6

Knowledge about advancement in technology

4

7

Basic money management

5

8

Ability to develop business hierarchy

5

9

Active listener

5

10

Good presentation techniques

4

11

Ability to  collect constructive feedback

3

12

Good relationship qualities such as respect and valuing others.

5

(phd in management, 2011)

4.3. Necessary techniques commenced by me

(1) There should be improvement in personality of team members:

- Improvement in confidence level so that they can engage in discussions.

- Development of a good attitude towards other team members.

- The work done by team members should lead to their own motivation and personal satisfaction.

- Organising group discussions technique during project management.

(2) Focus should be getting positive outcomes and practicing good ideas.

(3) Develop new circumstances of improved trust and communication with effective responses.

(4) Involving wider range of ideas from each team members and applying discussion meetings on them.

(5) Engagement of team members in establishing the target audience and scope of project.

Conclusion

I have successfully completed the assignment of Team work and reflection through the ICT project management of Computer Based Online Ticketing System with the help of my team members. I have achieved every point of assignment respect to the ICT project management.

References

Aynsley, B. (2015). The importance of ethical conduct. [online] Theaustralian. Available at: http://www.theaustralian.com.au/business/technology/opinion/ethics-essential-for-ict-professionals/news-story/78307af0586683a61e7a0d537c5f6cf8 [Accessed 7 Sep. 2017].

Berteig, M. (2009).Seven Essential Teamwork Skills - Agile Advice. [online] Agile Advice. Available at: http://www.agileadvice.com/2009/10/12/linkstoagileinfo/seven-essential-teamwork-skills/ [Accessed 7 Sep. 2017].

Brandenburg, L. (n.d.). What Business Analyst Skills are Important for a New BA?. [online] Bridging-the-gap. Available at: http://www.bridging-the-gap.com/business-analyst-skills-important/ [Accessed 7 Sep. 2017].

dtwd (n.d.). ICT project manager. [online] Careercentre. Available at: http://www.careercentre.dtwd.wa.gov.au/Occupations/Pages/ICT-project-manager.aspx [Accessed 7 Sep. 2017].

Duff, H. (2016).How to Create a Communications Plan for Your NGO - Funds for NGOs. [online] Funds for NGOs. Available at: https://www.fundsforngos.org/civil-society-2/how-to-create-a-communications-plan-for-your-ngo-2/ [Accessed 7 Sep. 2017].

Duggan, T. (n.d.).The Roles of a Project Meeting. [online] Work.chron. Available at: http://work.chron.com/roles-project-meeting-11557.html [Accessed 7 Sep. 2017].

Ghorbani, S. (2016).The Critical Skill Each Cost Estimator Should Master in Cost Estimating - Project Control Academy. [online] Project Control Academy. Available at: https://www.projectcontrolacademy.com/critical-skill-cost-estimator-master-cost-estimating/ [Accessed 7 Sep. 2017].

Job Mail blog (2017).10 essential skills needed for Maintenance Manager jobs. [online] Job Mail Blog. Available at: http://www.jobmail.co.za/blog/10-essential-skills-needed-for-maintenance-manager-jobs/ [Accessed 7 Sep. 2017].

Johnson, L. (2015). 12 Skills a Web Developer Must Have. [online] Green Egg Media. Available at: https://www.greeneggmedia.com/blog/entry/12-skills-a-web-developer-must-have [Accessed 7 Sep. 2017].

Kyrnin, J. (2017). Here Are the Top 10 Skills Every Web Designer or Developer Should Have. [online] ThoughtCo. Available at: https://www.thoughtco.com/web-designer-job-skills-3468909 [Accessed 7 Sep. 2017].

Mullins, C. (2008). Database Trends: "17 Skills Required of a DBA". [online] Craigsmullins. Available at: http://www.craigsmullins.com/dbta_085.htm [Accessed 7 Sep. 2017].

NCVO (n.d.).Communicating and consulting with your team — Knowhow Nonprofit. [online] Knowhownonprofit. Available at: https://knowhownonprofit.org/people/staff/team-communication-motivation-and-engagement/communication [Accessed 7 Sep. 2017].

Orendorff, A. (2016). 10 Rules Of Professional Etiquette For The Digital Workplace. [online] Lifehacker Australia. Available at: https://www.lifehacker.com.au/2016/06/10-rules-of-professional-etiquette-for-the-digital-workplace/ [Accessed 7 Sep. 2017].

phd in management (2011). 25 Qualities and Characteristics of a Good Manager. [online] Phdinmanagement. Available at: http://www.phdinmanagement.org/25-qualities-and-characteristics-of-a-good-manager.html [Accessed 7 Sep. 2017].

Usmani, F. (n.d.).How to Identify Project Stakeholders?. [online] PM Study Circle. Available at: https://pmstudycircle.com/2012/06/identify-stakeholders-project-management/ [Accessed 7 Sep. 2017].

Westland, J. (2013). 7 critical skills for project managers. [online] Project Manager. Available at: http://projectmanager.com.au/7-critical-skills-for-project-managers/ [Accessed 7 Sep. 2017].

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