GSBS6040 Human Resource Management Editing and Proof Reading Services

This is solution of GSBS6040 human resource management assignment help in which discuss PBL exercise designing an ethical, professional, effective employee survey process.

Introduction

The company in the case that is Jollibee is a multinational fast-food chain with its head office in the Philippines.Jollibee has run surveys of employees in the past. It has been conducted with mixed success in the past. Through this report an attempt has been made to find out how an effective employee survey can be run. It also covers the feasibility of the survey that is to be conducted and also the value it brings to the organization when the survey is conducted. A sample survey questionnaire is also made in order to conduct the survey.

Expectations from an Employee Survey

Benchmarking Purposes

Employee surveys also provide great yardsticks. Employee surveys ensure that we can collect employee opinion on the company, work environment and on new products as well as new services. The first employee surveys will serve as points of reference, enabling us to track changes over time. Employee feedback can also give us an idea of what other key stakeholders may think. (Schonlau, 2002)For instance, employees can give us valuable insight into what the customers may feel about new products.

Challenges in effective administration of survey

Initial Planning

It is very important for a company to define the purpose of the survey. The goal could be to seek specific information, predict future behaviour, or test a particular hypothesis. Whatever the purpose, it needs to be clearly and concisely stated(Alwin & Krosnick, 1991).It is quite possible that another organization has the desired information. Perhaps, published documents from the Federal Government or private institutions may suffice.Moreover, It is very important to decide if the target audience can be reached or not. The scope of the project may have to be diminished or the project postponed if money, manpower, and time constraints are binding.

Processing the Data

The process of data entering, editing, and analyzing the completed questionnaires is subject to a great deal of human error. Maintaining a high level of quality control during these processes takes time, and it is very tempting to skip steps that ensure that the data are reliable(A Fink, 2008). Before the questionnaires are entered into a database system, the returned questionnaires should be scanned to determine if respondents are leaving comments that could indicate that they misunderstood a question or are answering a question in an inappropriate manner. If pretesting was performed adequately, there should be very little evidence of confusion on the questionnaires.

Benefits of the Employee Survey

Improve Your Business

Surveying employees is a great way to identify opportunities and any obstacles to effective management.Gaining valuable insight from the employees will allow us to address concerns and also gauge employee sentiment. This also gives us the opportunity to view the company and its operations from another perspective. Further, surveying the employees enables the company to prioritize future actions and revise its strategic plan if needed.

Increase Employee Satisfaction

Survey enables us to gather information on issues and also discover what motivates the employees. Gathering this kind of feedback will enable the company to identify concerns, implement changes and ultimately increase employee satisfaction. Improving the experience for the employees will increase their engagement and lead to a boost in productivity.(Randi L. Sims, 1994) The old adage ‘a happy worker is a productive worker’ definitely has truth to it as satisfied employees are in turn more loyal and committed.

Positive Working Environment

Conducting employee surveys in the organization can also create a positive working environment. When a feedback is expected from employees they feel their opinions count and are valued. Knowing that top management is listening, and acting on their concerns, makes employees feel they have more of a stake in the company(Randi L. Sims, 1994). Establishing open feedback also creates a positive culture of trust, fairness and accountability.

Employee Retention

Attracting and retaining quality employees is critical for successful business. Employee dissatisfaction can lead to high turnover and high costs for the company. Surveying employees, and acting on the feedback given, will enable the company to specifically address areas of dissatisfaction. Tracking employee satisfaction over time will also allow it to avoid future employee losses. A winning combination of increased employee satisfaction plus a positive working environment will result in the retention of the best employees.

Validity of the Survey

If a survey has to be successful it is very important that the survey is ethically and professional conducted. This process ensures the validity of the survey and backs the desired outcome from the survey(Randi L. Sims, 1994). This can be done as follows:

Professional Practice

Use appropriate tools/analysis
Do not select tools/analysis that mislead
Do not knowingly misinterpret
Do not knowingly interpret with greater confidence than data warrant
Avoid use of practices that may harm, humiliate, or mislead survey respondents.
Maintain confidentiality of responses and identifying information (unless respondent waives confidentiality for specified uses).

Ethical Practice

Information about content has no perceptible effect on response rates or quality (item nonresponse).
Respondents who are given more information about sensitive content are more likely to report, in retrospect, that they expected the questions and that they were not upset or embarrassed by them.
Verbal assurances of confidentiality seem to have modest positive effects on survey response rates and on response rates to sensitive questions, as well as on estimates of the amount of income and the frequency of other sensitive behavior.
Studies assuring respondents of anonymity, rather than confidentiality, likewise seem to produce modest positive effects.
Overly elaborate assurances of confidentiality may defeat their purpose by heightening respondent’s anxiety and perceptions of the sensitivity or threat of the survey.

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Sample Survey

Employee Satisfaction Survey

Please take a few minutes to complete this survey. Your specific answers will be completely anonymous, but your views, in combination with those of others, are extremely important. To insure your anonymity, Jollibee retained an independent consultant to design the survey, receive the completed questionnaires, and interpret the findings.

1. Overall, how satisfied are you with Jollibee as an employer? (Please circle one number)

Very Very

Dissatisfied Satisfied

1 2 3 4 5 6 7

2. Jollibee's leadership and planning (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

I have confidence in the leadership of Jollibee........................... 1............ 2............ 3............ 4............ 5

There is adequate planning of corporate objectives . 1............ 2............ 3............ 4............ 5

Management does not play favorites.......................................... 1............ 2............ 3............ 4............ 5

Management does not “say one thing and do another”.............. 1............ 2............ 3............ 4............ 5

3. Corporate Culture (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

Quality is a top priority with Jollibee.......................................... 1............ 2............ 3............ 4............ 5

Individual initiative is encouraged at Jollibee............................ 1............ 2............ 3............ 4............ 5

Nothing at Jollibee keeps me from doing................................... 1............ 2............ 3............ 4............ 5

My best every day

4. Communications (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

Jollibee's corporate communications are frequent enough.......... 1............ 2............ 3............ 4............ 5

I feel I can trust what Jollibee tells me....................................... 1............ 2............ 3............ 4............ 5

There is adequate communication between departments........... 1............ 2............ 3............ 4............ 5

5. Career Development (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

I have a clearly established career path at Jollibee...................... 1............ 2............ 3............ 4............ 5

I have opportunities to learn and grow....................................... 1............ 2............ 3............ 4............ 5

If you have been here at least six months, please respond to these performance appraisal items

My last performance appraisal accurately reflected my performance 1..... 2............ 3............ 4............ 5

The performance appraisal system is fair.................................... 1............ 2............ 3............ 4............ 5

6. Your Role (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

I am given enough authority to make decisions I need to make 1............ 2............ 3............ 4............ 5

I feel I am contributing to Jollibee's mission.............................. 1............ 2............ 3............ 4............ 5

I have the materials and equipment I need to do my job well.... 1............ 2............ 3............ 4............ 5

7. Recognition and Rewards (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

If I do good work I can count on making more money............. 1............ 2............ 3............ 4............ 5

If I do good work I can count on being promoted..................... 1............ 2............ 3............ 4............ 5

I feel I am valued at Jollibee....................................................... 1............ 2............ 3............ 4............ 5

Jollibee gives enough recognition for work that's well done...... 1............ 2............ 3............ 4............ 5

My salary is fair for my responsibilities...................................... 1............ 2............ 3............ 4............ 5

8. Teamwork and Cooperation (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Strongly Strongly

I feel part of a team working toward a shared goal.................... 1............ 2............ 3............ 4............ 5

“Politics” at this company are kept to a minimum...................... 1............ 2............ 3............ 4............ 5

9. Working Conditions (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

I believe my job is secure............................................................ 1............ 2............ 3............ 4............ 5

My physical working conditions are good.................................. 1............ 2............ 3............ 4............ 5

Deadlines at Jollibee are realistic................................................ 1............ 2............ 3............ 4............ 5

My workload is reasonable......................................................... 1............ 2............ 3............ 4............ 5

I can keep a reasonable balance between work and personal life 1............ 2............ 3............ 4............ 5

10. Your Immediate Supervisor (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

My supervisor treats me fairly.................................................... 1............ 2............ 3............ 4............ 5

My supervisor treats me with respect......................................... 1............ 2............ 3............ 4............ 5

My supervisor handles my work-related issues satisfactorily..... 1............ 2............ 3............ 4............ 5

My supervisor asks me for my input to help make decisions...... 1............ 2............ 3............ 4............ 5

My supervisor is an effective manager....................................... 1............ 2............ 3............ 4............ 5

11. Jollibee's Training Program (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

Jollibee provided as much initial training as I needed................ 1............ 2............ 3............ 4............ 5

Jollibee provides as much ongoing training as I need................. 1............ 2............ 3............ 4............ 5

12. Benefits (Please circle one number for each statement)

Disagree Disagree Agree Agree

Strongly Somewhat Neutral Somewhat Strongly

Overall, I'm satisfied with Jollibee's benefits package............... 1............ 2............ 3............ 4............ 5

Specifically, I'm satisfied with the:

Amount of vacation.................................................................... 1............ 2............ 3............ 4............ 5

Sick leave policy......................................................................... 1............ 2............ 3............ 4............ 5

Amount of health care paid for.................................................. 1............ 2............ 3............ 4............ 5

Dental benefits............................................................................ 1............ 2............ 3............ 4............ 5

401k plan.................................................................................... 1............ 2............ 3............ 4............ 5

What, if any, changes would you like made to Jollibee's benefits package?

13. How long do you plan to continue your career with Jollibee?

Less than a year One to two years Two to five years More than five years don’t know

o o o o o

14. Would you recommend employment at Jollibee to a friend?

Definitely not probably not maybe probably would definitely would

o o o o o

15. What can Jollibee do to increase your satisfaction as an employee?

____________________________________________________________________________________________________

The following questions are for analytic purposes only. They will not be used to try to identify any individual.

However, if you feel uncomfortable about answering any of they do not do so.

Whether or not you leave any questions return your blank, please questionnaire.

16. How long have you worked for Jollibee?

Less than one year......................................... o

One year to less than two years..................... o

Two years to less than five years................... o

Five years to less than ten years..................... o

Ten years or more........................................... o

17. What is your age?

Under 21........................................................ o

21 to 34.......................................................... o

35 to 44.......................................................... o

45 to 54.......................................................... o

55 or older...................................................... o

18. What is your sex?

Male............................................................... o

Female............................................................ o

19.Which of the following best describes your role in the organization?

First-level supervisor...................................... o

Manager/supervisor higher than first level

(Including senior management positions)... o

Not a manager or supervisor.......................... o

20. What is your total before-tax annual income from this job, including overtime and bonuses?

Less than PHP20,000.................................... o

PHP20,000 to less than PHP30,000.............. o

PHP30,000 to less than PHP50,000.............. o

PHP50,000 to less than PHP75,000.............. o

PHP75,000 or more....................................... o

21. In which department do you work?

Department A................................................ o

Department B................................................ o

Department C................................................ o

Department D................................................ o

Department E................................................. o

Department F................................................. o

Department G................................................ o

Department H................................................ o

Department I.................................................. o

Bibliography

A Fink. (2008). How to Conduct Surveys: A Step-by-Step Guide.
Alwin, & Krosnick. (1991). ‘The Reliability of Survey Attitude Measurement.’,.
Evans, J. R. (2005). ‘The Value of Online Surveys. Internet Research 15, 195–219.
Randi L. Sims, K. G. (1994). The influence of ethical fit on employee satisfaction, commitment and turnover. Journal of Business Ethics, 939-947.
Schonlau, M. F. (2002). Conducting Research Surveys Via EMail and the Web.