Customer Relationship Management Oz Assignments

Customer Relationship Management Oz Assignments

Customer Relationship Management Oz Assignments

Q1. What is this article about?

Currently companies are ramping the existing network infrastructure with the rapidly evolving network technologies. The new networking technologies are really emphasizing on network performance, network management and network security. Connectivity to a network has become so critical as demand for the skyrocketing mobile workplaces, prolification of applications and rise of Internet things. Nonetheless, the overriding priority for each network infrastructure is security. Customer relationship managementwill explore client management system as one of the new networking technologies in terms of its operations, components, architecture, pros and cons of the technology.

Q2. What are the important conclusions presented in this article?

The client management system can be defined and inventor used for control and management of thin clients, mobile devices and client-computers in a corporate network. Every system administrators makes sure that the needed administrative operations are ideally and centrally fully automated. The process of automation minimise time consumption and thus increasing the efficiency and productivity of the administrator as well as the hardware

Q3. What aspects of the article could be used in your report?

The following are the operations of the client management system.

MDM - mobile device management

The efficiency and productivity of IT department is the conjunction of every available information into a solitary automation of routine task and inventory learn overview surface. Network administrators and Helpdesk-employees utilise the same information as well as the same function which reduces time and is not tedious. Client management system technology is not meant for large scale companies with huge department structures but also small scale companies.

Remote administration.

For the support of both the hardware and software is becoming more important through remote maintenance of computers. The likelihood for direct help via support are high by the ever increasing number of computers connected to the Internet via convectional telecommunications methods (ISDN) and the configuration of the company-internal intranet.Remote maintenance products are not only used because they are cost-saving in term of traveling expense but proper utilization of resources which comprise both technology and staff. There are a number of advantages associated with the remote administration particularly in cooperation with the helpdesk. After software distribution, Operating System deployment, inventory and patch management, remote maintenance it is a crucial tool that is helpdesk. This is because it is used to recognize the error and to be able to localize it can still fix directly or it can be fixed at the desk of the affected user

Full inventory

The latest distribution on the existing inventory of computers, notebooks, server and peripherals are reliant on the efficient of client management system. The targeted software distribution and license management can be easily achieved on the basis of this data. The overview of the existing software and hardware and its setup makes the system safe and clear.

The required manual effort for the management of the system is minimised by the information gathered automatically which makes the Helpdesk to be efprolific at ionormation like the user, room number, building and telephone number can be allocated to a client with the assistance of freely definables fields. Employees can generate graphically illustrated latest inventory report, with less time with the assistance of the Report Builder Contact.

Software distribution

In a company network, installing updates on the devices in a timely manner and maintenance of particular applications are everyday operations of administrators department. Time to time they are required to oftenly do it. However the client management system helps users tovautomate the software distribution.

Software distribution in client management

Client management system does not only assist in distribution of sotfware via installation program but also it assists with patch management and maintenance. In addition, users can keep the overview of their used licenses and are oftenly secure on the legal side this is due to direct link to the license management. Hence, the distribution of the software contributes to the company standard and simplified day to day operations of the Helpdesk and the administrator such as supporting the clients fixing the errors and problems.

New challenges are regularly issued by patch management for administrators when it is time for testing patches and updates and their distribution company network. After the look up for existing application, the packaging and the consequent testing, the day to day operations has to be accomplished. As a result, security associated with the patches are regularly distributed to workers a bit late. Thus at this point there is application of cloud computing package. Currently the client management system delivers approximately eigty different applications which are timely developed and quality ascertained with Client Command packages. Via convenient web portal these packages are available. According to the user needs the extent of package cloud is persistently growing toward orientation of clients needs. Apart from distribution of applications client management system will provide software for automatic packaging of application in form ACMP AutoMATE. The application ake note of installation and can incorporate client mouse movement, input and mouse clicks. Hence, all setup are applied in the following distribution of the application without any further help of the client. The end application product can then be distributed to the users.

When the administrators enter special parameters in the process of the installation to create a background running process, the administrator should consequently alert the users of the successful installation of the application since the user may not notice anything.

Operating System and Desktop Deployment

Unlike before nowdays computers are not replace as fast as before. The performance of modern computers mostly suffices for the coming generation of OS. The number of user systems is concurrently increasing because of the fact that an increasing number of users can access a laptop at their disposal as well as the stationary office computer. Despite companies buying machines which are fully installed by the manufacturer, at one point there is need of new installation due to various needs.

Desktop and operating system deployment offer a system administrator to perform an affordable standardized installation on new or existing machines. A tedious error searching is refrained from the option of a new installation rather than spending time with new installation or image medium onsite, the operating system deployment client management system operates fully automated. This assists time savibg for the system administrators, increase company security in the company network and faster starter- up by the user to make a reduction if the Total Cost of Ownership (TCO). The client management system has been summarized in the following three process from the new system complete new system for the users. Simplifcation of workflow at the helpdesk in the shortest times is enhanced by the standardization of the operating system. Thevclients has to acquaint themselves with just one operating system. Through a single platform one can search for updates and patches. It is similar for driver environment particularly for peripherals like scanners or printers.

Interchangeability of computers is another important aspects. When a flaw cause a total breakdown of a device any other computer can be installed quickly as a supplant. The flaw can be minisee to hours or even minutes rather than days. This is achieved through mouse clicks and not screwdrivers. Because each employee is aware of usual time comsuption of each error from private life the enthusian for professional handling does not fail to achieve the wanted effect. The automated distribution of software consequently completes desktop deployment. Without appropriate software environment and proper setting even the fastest computer is worthless. .

Helpdesk

In a company's network administrator is comforted with a number of error reports, tips, questions and wishes which support receives. The categorization, processing and evaluation of this report are the functions of the helpdesk. Through the first level support it is desirable - albeit that all ethical issues are processed at first contact. Hence, it is the work of network administrator to ensure that no data is lost and each support staff knows precisely what is done and what has already been done.

Using client management system the system administrator receives request through email or telephon but processing is based on an issues tracking-system. The system allows administrator to view what requests are still unprocessed at glance and have all the required data from the processed history and the present inventory information available. Thus, it is the function of the support to ensure that the responded time from SLA service level agreement for clients or for the department are strictly adhered to through definable escalation levels. CMS (Client Lifecycle Management) functions are also accessible for helpdesk in dependence to the setup. The distribution of software, adjustment of the setup through remote maintenance or client commands is done by the support staff with assistance of central software. This helps even the less expereinced user can use the option to send the report to support through email. There are many advantages when a client is using an email. One of them is that the client does not need to wait for the support staff to be available and it is a bit easier to specifically formulate the issues in words without the pressure of the telephone. In addition, the support staff not interrupted by call during work as reguraly. Client management system helpdesk processes incoming emails and incorporates them in one helpdesk process. The previous processed tickets history makes the basis for remedy for comparable error descriptions and acknowledges wrongly operating client system and staff which may still have issues with the functionality of software. The functioning of a well helpdesk quality underlines good client loyalty and assist to offer a better image for the system administrator. The significant of high quality support is not undermine by the client management system.

License management

Over-licensing slumber many companies inform of hidden cost. This happens when system administrator buys more licenses than they are actually utilised. Contigent on the license cost and the extent this can potentially depict a huge portion of the IT budget. In this regard client management system minimises the cases of over licensing. There are various causes of overlicensing: a high rate of user with various software needs, just a segment kept application inventory or the concern of the legal recurpersion if no adequate license is purchased. As an allegedly intricate task license management is unwarrantedly conceived, it regularly comes to unnecessary application purchases. Contemporary license management is linked to the basis of the existing application environment and makes desired and actual situations lucid. With the client management system the procedure is fully transparent for business with no distrubances or interruptions. It is necessary for the system administrator to be in a position to implement the license management with a low cost. Huge investment and care expenses can be mininised yearly with proper management.

Manage mobile devices

Regardless of whether smartphones or tablets-computers mobile client system are impossible to not put into account in most of companies currently. Network administrators screen the spreading of these mini computers instead of being sceptical. Huge expenditure are associated with these new device class when it comes to management which make a company network vulnerable to security risk. Initially the appearance of the management of these gadgets is very complex and rather than seeing the benefits for the productivity of the staff the doubt grows further with the BYOD (Bring your own device) philosophy.

The client management system is able to manage tablet system, PDA and smartphones as well as implement in practice if correct solutions are available. Using these network administrator can subsequently enforce the organization standards based on inventory of the softwares installed, configuration and available data.

The information collected automatically are the basis of the automation and remote connection is relied on for the fast assistance in case of request sent to support. BYOD is unavoidably needed separation of private and business data. When using these devices one can access the users private information. The system administrators are tasked to find out what is actually happening on the small devices from automated reports with graphical and tabular elements. The client management is preferred network due to it adaptability concerning the availability rights. Management of mobile devices solution can help a company save large amount of money, time and work.

Q4. What similarities are there with other articles you have read?

Advantages of Client Management System

  • Save times while trouble shooting since problems can be identified at their particular location.
  • Increases the efficiency and productivity of employees
  • Saves time as the helpdesk task can access the computer of an employee and trouble shoot the error in it when sitted and the computer.
  • Centralised control and monitoring make it easy for employees activities.
  • Easy flow of operation from employee to helpdesk and to the administrator.

Q5.What contradictions did you find with other articles you have read?

Disadvantages of client management system

  • Prone security threats
  • The system can be comprimsed by employees

Comparison of SCCM and WDS

Q1. What is this article about?

Internet grow has cause a rise in many networking technologies and system to march the demand of today’s ever changing world. As part of exploration of the new technologies this article examines the SCCM (System center Configuration Manager) and WDS (Wireless Distribution System) by comparing these two technologies.

Q2. What are the important conclusions presented in this article?

When comparing the two technologies the SCCM is more power in terms of : creating a standard company gold image, when computer refreshes it allow installation of additional gold image drivers, deploy and create uninstalled scripts. Lastly perform effective reporting to evaluate what applications and images computers in domain compared to WDS.

Q3. What aspects of the article could be used in your report?

SCCM (Microsoft System Center Configuration Manager) 2012 is a Microsoft is a products meant for windows that allows administrator to control the security and deployment of devices and programs across an organization. SCCM has an integrated console that allows management of App-V, Citrix XenApp, Med-V, windows phone application and Microsoft Forefront from a solitary location. SCCM discovers desktops, tablets servers and mobile devices linked to a network via Active Directory and implements client programs on each node. 

WDS

WDS (Wireless Distribution System) is a framework that allows IEEE 802.11 network interconnection through wireless of access points. Using multiple access points it permits a wireless network to be expanded without the need for a wired backbone to connecting them, as is conventionally requisite.

Q4. What similarities are there with other articles you have read?

Most article are for WDS is mainly utilised for deploying fat images over PEX while SCCM is considered as an enterprise tool that comprises software engineering distribution, deployment tools, patch management ect.

Q5.What contradictions did you find with other articles you have read?

SCCM can be used for creating a standard company gold image while WDS is mainly utilized for deploying fat images over PEX

References

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