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Continuous Improvement Plan Assignments Solution
The continuous improvement plan is a fundamental aspect of lean project management companies. The Precision Engineering Works Private Limited (PEW), is no exception. The PEW organization is an original equipment manufacturing company which is specialized in plastic moulding part in the telecommunication industry. However, with the emergence of many companies in the field, PEW organization finds it very difficult in winning their contracts as usual as the market is already flooded with more industries providing more options with better prices than PEW. This situation has made many of the organization’s experienced employee benefits to join its competitors. Following the case scenario, this section will devise a continuous improvement plan based on the ISO 9001 quality management plan.
The management of PEW organization is the sector which has led to the need for this continuous improvement plan. The organization’s management has a need to review the quality of the products; the products have limited options. The PEW’s customers now prefer its competitors to the organization because they have explored more options that PEW does not provide and because other organizations have better prices compared to PEW. The organization, therefore, needs a way to get back its customers.
Following the aforementioned needs, the primary objective is to determine what needs to be done for the organization to adopt the quality management system into the PEW organization. In order to accomplish this process, the following question will be answered: How can ISO 9001 quality management system be integrated into PEW organization management? Therefore, the focus here will be development of a continuous improvement plan in accordance with the ISO 9001 quality management standards to improve the performance of PEW.
To identify the problem areas, the ISO 9001 analysis has been done in order to understand how well PEW organization is in line with ISO standards. According to the current state of the organization in the case scenario, the organization is currently not in line with the ISO 9001 standards (Karthi, Devadasan, & Murugesh, 2011; Tonchia, Tonchia, & Mahagaonkar, 2018). PEW is losing its experienced personnel to other organizations, the customers are also leaving the PEW Company for other companies since they have explored more options. This is because the company does not provide quality design, development, production and purchasing as well as product provision.
Analysis of the organization’s resource management on human resources, infrastructure, working environment, product development resources suggests that the PEW’s resources are in good condition. However, the problem lies in the roles and regulations of the management team and quality manager. PEW organization should make clear the roles and responsibilities of the management staff in the corporation (Karthi, Devadasan, & Murugesh, 2011). Analysis of product realization, however, shows that the organization’s product realization is almost conforming. However, PEW does not have the knowledge of the current information regarding the customer complaints.
It can be seen from the analysis that the areas which need improvement in the organization involve the quality management system areas and management responsibilities defined in ISO 9001. Therefore, next step after analysis of PEW’s problems, is the actions taken for improvement.
Actions are taken
The corresponding actions will be planned on basis of the problems at PEW organization, the requirements of ISO 9001 as well as discussions with the manager of the PEW organization concerning the organization requirements to alter the situation as requested by the organization management. As a result, I, together with my organization’s management team have come up with actions in this continuous improvement plan with all the actions which need to be taken in order to mitigate the situation of PEW organization (Salah, Rahim, & Carretero, 2010). The actions are specifically designed for the organization’s quality manager and management team.
Improvement actions on resource management responsibilities
PEW management shall establish and quality objective goals and objectives of the organization according to act 5.1 and 5.4.1 of ISO 9001.
The management team shall implement a quality policy to govern the quality of their products as cited in section 5.3 of ISO 9001 act.
The management team in coordination with quality manager shall ensure the planning of quality management system after establishment through internal audits as referenced in section 5.4.2 of ISO 9001 standards.
Improvement actions on general and quality management system area.
The quality manager will be in charge of the general documents, establish and maintain the preventive action procedures (Chiarini, 2011). The action is linked to acts 1.1 and 4.2 of the ISO 9001 standards.
The PEW’s quality manager will also establish the corporate’s quality manual to improve the quality of its management as documented in act 4.2.2 of the ISO 9001.
Improvement action for product realization
The management team will develop a system which is more effective to handle feedbacks and complaints from customers to access customers view concerning their product. This actioned is linked to act 7.2.3 of the ISO 9001 standards.
1. The organization will employ more skilled personnel to be 45 employees to replace those who moved to other organizations.
2. Sufficient raw materials and machines will be availed for product development.
3. Computers, internet connections and network devices will be put into place to facilitate IT management
4. Three months will be allocated to change PEW’s situation
5. The organization’s environment will be improved to facilitate the production process.
Follow up actions
The management team shall be supervised to ensure that the actions are taken accordingly failure to which penalty or consequences apply.
An assessment will be done to evaluate the quality of the products to ensure that the products satisfy the needs of customers.
The organizational behaviour customers will be updated about improvements made on products.
Overall, this continuous improvement plan has accomplished its objective in the limited time schedule i.e. three months and it covered all fundamental areas required by PEW to alter its situation. However, the plan still has space for improvement as environmental factors cannot be controlled.
The competency required to bring about change
To succeed in the stiff competition, PEW need competency in the following three aspects: business and strategic management, technical management and leadership.
Business and strategic management
Business and strategic management is one of the core aspects of success in every business organization including PEW organization. Besides having a complete management team, the PEW organization still lags behind the new players in the market as cited in the scenario script. This is because the organization lacks competency in its business and strategic management. Following this rationale, some competencies based on the Project Management Body of Knowledge PMBOK that will be essential for the organization to bring about the change in its current situation are as follows (Hitt, & Duane Ireland, 2017).
In order for PEW to get back its customers, the strategic management team will focus on improving customer satisfaction, analyzing the market data and exploring other options provided by rivals that the company does not offer and change their products’ scope.
To enhance the competency of the organization’s strategic management, PEW will execute coaching and training plan for its business and strategic management team in order for the management team to gain skills required for competition in the flooded market.
Technical management is a useful position that requires competency in technical skills. In PEW corporate, the technical management shall be capable of contributing their skills in changing the scope of the organization’s product to suit its customer’s needs (Apple, 2017).
The technical management of PEW through their competent skills and with the aid of technology shall ensure that the issues in the organization are solved within three months.
IT management must have skills in reporting the progress of the organization based on testing and technological milestones periodically to evaluate the organization.
Leadership is a determinant of a project’s success in every organization. The solution to the PEW organization’s problems will depend on the competency of the leadership in the organization. Significant competencies that a leader will display in the organization are (Rodney Turner, Müller, & Dulewicz, 2009):
A leader must have skills to motivate the corporate’s employees and increase the productivity of the organization by promoting team work as well as commitment and upgrading the employees, this will mitigate the situation where the organization’s skilled personnel move to another organization.
PEW leaders must have skills to negotiate goals and expectations of the organization with regards to cost, and scope of its products in order to achieve solutions which are mutually acceptable to increase the productivity of the company.
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