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This program covers a professional business report which will discuss pre and post implementation plans for the for a new customer system for the major theme park company of Australia which is having several parks across Australia. The implementation plan consists of the detailed plan of the time, cost and resources which will be used for the implementation process so as to develop the new customer system for the effective implementation. For the execution of the plan there is a need of different resources which will execute the implementation process of the management plan. This program also discusses the risks which can affect the plan and the measures for dealing with these risks. It also covers the strategies which ill help in the monitoring of the project and recommendations which will help in the implementation of the plan in an effective manner.
Pre and post implementation plan for the new customer system of the major theme park company of Australia
The customer system focuses over the enhancement of the customer satisfaction and offering better services to them. During the pre implementation plan of the project, project will be reviewed before the implementation plan which includes different stages. These stages include planning process where the plans will be formulated, analysis of the requirement of the project so as to implement the plan as per the requirement of the business, designing the system of the new customer system so as to frame an integrated system which stores the information at a common place and facilitates easy retrieval of the information of the customers of major theme park company of Australia, development of the system and the mobile app so as to book the tickets online as well as develop an integrated and implementation of the system Kritz, et. al., 2012). The post implementation plan include designing the system for the purpose of the needs of the theme park company, developing the system and explaining the process or the system to the team so as to easily execute the implementation of the system without any mistake or error and implementing the plans in different stages by assigning the tasks to the team so as to effectively execute the plans. There are various reasons which can affect the implementation process and these reasons include implementation errors or errors due to the hardware, poor development practices due to the lack of the control over the change management process, constraints due to the budget, unrealistic expectations from the implementation process and poor integration between the entity user and the management. The main objective behind the development of the new customer system is to improving the ability of the operations, financial reporting and generating efficiencies. The implementation plan will include risk assessment of the plan, training, systems acceptance testing, systems integration testing, user acceptance testing, testing of the interface, testing of the data conversion and key report testing (Sharifi & Manian, 2010).
An implementation plan related to time, cost and resource schedules
Activities involved in the implementation process
Time duration for the activity
Resources required for the implementation process
Pre implementation stages of major theme park company of Australia:
Post implementation stages:
Identification of the resources
The type of resources required for the implementation of the integrated customer system and mobile app so as to facilitate online booking for the major theme park company of Australia can be divided into resources for functional activities, resources required for the operational activities and resources required for the technical activities. The resources required for the implementation planning of the new customer system and of the mobile app for the better services to the customers include:
Finance:every business or company require finance for the purpose of appointing or employing the other resources for the execution of the operations or activities of the business. Finance will be required for the purpose of employing the human resource who will execute the activities and implement the new customer system which will integrate the data of all the theme parks across Australia for the theme park company and development of a mobile app for the purpose of facilitating the online booking of the tickets for the theme park, purchase of the technology so as to develop the system and mobile app and purchase of the material required for the implementation of the project plans (Bandrowski, et. al., 2016).
Labour:Labour include the employees of the theme park company who will execute the activities of the project and will work over the development and implementation of the project plan and the experts or the developer team who will develop the customer system and the mobile app as per the requirement of the theme park company (Murillo, et. al., 2016).
Equipment:for the purpose of development and implementation of the customer system and mobile app there is a need to the different types of equipments such as electronic devices, software and hardware which will help in the execution of the implementation process of the project.
Identification of the potential risks and the ways for mitigating the risks
The major risks which can affect the implementation process of the customer system of major theme park company of Australia and mobile app which are divided into different areas are as follows:
Business process:there are chances that different types of risks can be faced by the theme park company in the business process. These risks include decentralised way of decision making which affects the decision making process of the organisation and delays the process, lack of the training to the employees of theme park company, less effectiveness in the operations of the company, missing out the operations or actions and lack of proper planning before the execution of the implementation process of the customer system and mobile app.
Project management:there may be chances that the project scope is not clearly defined or managed by the team, less of effectiveness in the testing process of the system and of the mobile app, management of the project in a less effective manner or the control over the quality of the project management (Lam, et. al., 2015).
Application control:inadequate coding may result in effectiveness in the process of the implementation, less use of technical equipments or technology may affects the process and implementation or less focus over the controls or the other resources used in the process of the implementation of the project.
Logical access-security:error or frauds when remains unidentified which act as a risk for the whole project plan, lack of proper authority to the employees also affects the implementation process, less defined provisisoning process and less effectiveness in dividing or allocating the duties or jobs or tasks to the employees.
Change management:when the change management process for the implementation stages of the project are not expressed effectively then it can affect the implementation process. Other risks related to change management include incapability to make changes on time and the impacts of the different aspects is not analysed in an effective manner.
Data conversion:risks related to data conversion include poor design of the project plan, lack of time, misinterpretation of the results and incorrectly mapping the data.
Ways for mitigating the risks:
1. Effective communication need to be maintained so as to ensure that the efforts of the company and to reduce the chances of risk.
2. All the steps or process of the implementation plan need to be reviewed by the employees or a team of experts so as to ensure that the quality is maintained (Gangolells, et. al., 2010).
Strategies for tracking project process of the project
There are various strategies which can be used for the purpose of monitoring or tracking the process of the project in major theme park company of Australia which includes:
Declaring the scope of the project management:the most important aspect for the project management is the planning. So it is important for the company to formulate strong plans so as to deal with the different situations which can act as a risk for the company. All the project outlines must be clearly explained so as to implement the process in an effective manner. Proper monitoring need to be done so as to avoid the chances of errors or mistakes.
Establishment of the critical and non-critical paths:The employees need to understand the critical as well as non-critical paths so as to explain them the priorities as per the importance of the tasks or activities. For this purpose the most effective technique is to analyse the critical and non-critical paths.
Using the complied data:combined efforts are important as these efforts direct the implementation plan towards the right direction. Proper tracks need to be maintained so as to keep a check over the activities of the implementation process and to cover all the activities which need to be carried out so as to effectively implement the project. The effective execution of the plan depends upon the different aspects of the system and of the mobile app(Korst, et. al., 2015).
Focus on the management of the project:the most important aspect of a project is the implementation phase as the implementation phase is responsible for the whole process or the project. Delay or errors in the implementation process can affect the whole process or project and the effectiveness or suitability of the system and the mobile app in dealing with the problem faced by the theme park company. This will help in the execution of the project and avoiding the failure of the implementation process of the project.
Relying over the collaborate efforts:there need to follow the procedures and there should be proper channels of communication between the employees so as to communicate the progress of the different stages which will ensure that no efforts are wasted due to the duplicity and lack of effective communication between the employees of the theme park company (Sun, et. al., 2015).
Recommendations for the successful implementation of the project
For the successful implementation of the project there is a need to adopt measures which will help in the execution of the project in an effective manner. These recommendations are as follows:
1. A team of experts need to be employed which will ensure that the quality of the project is maintained. This will help the theme park company to analyse the loopholes in the implementation process of the project (Wrigstad, et. al., 2014).
2. Expectations of the project need to be decided so as to set standards which need to be achieved by the execution of the different activities.
3. Practical approach need to be applied so as to avoid the issues or errors in the execution process of the project (Chang & Wu, 2013).
This program provides an understanding of the manner in which a plan is implemented. This project plan discussed the development and implementation of a new customer system which helps the theme park to enhance the services offered to the customers by the theme park. It also develops the understanding of the risks which can affect the implementation and the ways through which these risks can be handled in an effective manner. Strategies for the purpose of monitoring the project are also discussed and recommendations are made for the purpose of effectively implementing the project plan.
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