BSBHRM405 Support the Recruitment Selection and Induction of Staff

Task 1

Plan for recruitment

Recruitment schedule

Name:Joe Belfone Date: February 25, 2017

Recruitment activities – Recruitment Schedule

Summary (including information in support of new position)

BSBHRM405 Support the Recruitment Selection and Induction of Staff Assignment

CoffeeVille is conducting the recruitment process for the post of Café Manager. The post is required to be filled by the café in order to accomplish the goals and objectives of CoffeeVille and the vision for growth and success.
Milestone: Action and/or objective	Time required	Person responsible	Budget and/or resources (where applicable)
Identification of the need for vacant post	1 Week	Joe Belfone - Current Café manager	-
Advertising for the post of café manager as identified	2 week	Emma Belcastran and Rufus Belcastran (Marketing managers)	-
Conducting interviews	1 week	Emma Belcastran and Rufus Belcastran (Owners)	$ 400
Shortlisting of candidates	3 weeks	Emma Belcastran and Rufus Belcastran (Owners)	-
Selection of suitable candidates and mailing offer letter	1 week	Emma Belcastran and Rufus Belcastran (Owners)	$ 200

Job description

Job title:Café Manager

Salary:$24.50 an hour

Hours:Full-time work week covering 38 working hours or part time working Tuesday to Saturday or Wednesday to Saturday

Location:CoffeeVill, 3216, Collins Street, Melbourne

Reporting relationships:Thecafé manager will report to the owner of the café CoffeeVill. The café manager will also be involved in the relationship with the customers. The post for café manager should entertain the customers’ complaints also.

About CoffeeVille:CoffeeVille is café located at the Melbourne Street and serving the customers since the year 2009. A family owned café offering a wide range of quality coffee and on a fair trade basis. There are two partners that run the café named as Emma and Rufus. There are a number of products which are offered by the café to its customers such as hot and cold gourmet food and coffee. The coffee and food prepared at CoffeeVille use the organic ingredients and healthy gluten free products serving health options to the customers. The owners of the café, Emma Belcastran and Rufus Belcastran are involved in intense marketing activities for the promotion of the products and services of the café. The vision of the CoffeeVille is to develop the business within five years and to establish as a reputed brand name in the coffee market in Melbourne.

The purposeof position:The purpose of the post of Café manager in the café is to fulfill the requirement of the manager competent to handle and manage the customer complaints and to cope with the objectives of the café in the direction of growth.As theownershavedecided to open the café on Saturdays too while keeping in consideration the success and popularity of the café among the Melbourne coffee drinkers. For the accomplishment of this goal, CoffeeVille requires a café manager who can be appointed as full-time manager.

Responsibilities and Duties

Responsibility 1 –To manage staff is the responsibility that is required to be practiced by the café manager. For the purpose of which, the café manager is to be competent in maintaining the excel sheet for recording the data for the employees of the café.

Responsibility 2 –Thecafé manager is responsible for providing the in-house training and arranging the induction programs for the staff of the cafe. He is required to be competent in managing the affairs of the event and provide the desired training to the staff.

Responsibility 3 –The café managershouldbe responsible for conducting the performance appraisal of the employees of café on the regular time intervals. If any deviations are found, necessary measures are to be taken by the manager.

Responsibility 4 –Another responsibility for the café manager is to conduct the staff meetings and is to be competent to maintain the inventory records.

Responsibility 5 –The café manager has the duty to keep the café area clean. The manager is also responsible for keeping the records of materials used in the café.

Responsibility 6 –Welcoming the customers, communicating with them and handling customers’’ complaint.

Academic and Trade Qualifications

Essential

Desirable

Certified course in hospitality management

Certified course in office administration

Certificate in MS Excel

Work Experience and Skills

Essential

Desirable

Minimum three years’ experience in managing staff.

Experience in proving training to the staff along with an appraisal of staff performance.

Knowledge in the field of CoffeeVille.

He should be Techno savvy

Personal Qualities and Behavioural Traits

Essential

Desirable

Excellent communication skills
Excellent management and organizational skills
Leadership qualities
Knowledge of food and beverage field

Highly motivated and hard working
Bilingual skills

Employee name:Davis John

Signature:........................................................................... Date: February 25, 2017

Manager name:Joe Belfone

Signature:........................................................................... Date: February 25, 2017

Performance review period:Every three months

Next review date:May 25, 2017

Job Advertisement

Selected Advertising channel/s

Café window
Facebook

Reasons for selected advertising channels:

The reason for selecting the option for advertising the vacancy is Café window, as the customers visiting the café can get to know about the vacancy in the café and through word of mouth, the information for the vacant post can spread. It is the most inexpensive way of advertising the vacant post.

The reason for posting the vacancy on the CoffeeVille Facebook page is the increased impact of social media on customers. The popularity of Facebook will make more people know about the vacancy.

Job ad – Café Manager

Job title:Café Manager

Location:CoffeeVill, 3216, Collins Street, Melbourne

Salary:$24.50 an hour

Application closing date: February 04, 2017

“If you are looking forward to managing a café, the right opportunity is here for you”

CoffeeVille has the post of café manager performing the managerial tasks in the café. The café manager is required to report the owner of the café.

The candidateis required for the post of café manager in CoffeVille café situated at 3216, Collins Street, Melbourne. The candidate is required to possess the knowledge of food and beverages. The skills required for the post include excellent communication, managerial and organizational skills. The candidate must be qualified in hospitality management and having an experience of minimum three years in management.

Name: Emma Belcastran

Email: CoffeeVill@gmail.com

Interview guide

Job title:	Café Manager
Date and time of interview:	Tuesday, February 28, 2017, at 11:00 A.M.
Selection panel:	Emma Belcastran (Owner), Rufus Belcastran (Owner) and Joe Belfone (Current Café Manager)
Applicant:	XYZ

Questions and weighting

Question categories	Questions	Applicant’s responses	Weight (1-2)	Score (0-5)	Total
Question categories	Questions	Applicant’s responses
Work history	1. Where have you worked?
Work history	2. How many years’ experience do you have in this industry?
Education and training	3. Have you done undergone any training program in this field?
Personality, motivation, and character	4. What will you do if you have short of supplies at the time of serving customers?
Personality, motivation, and character	5. How will you handle the customers’ complaint?
Total score (skills and knowledge)

The steps to be taken in order to decide the suitability of the candidate for the job will consider the points about their qualification and experience in the field. The decisions will be based on interview and the selected applicants will be informed sending them the offer letter through emails.

Task 2

Participate in two interviews

As per the needs and requirement of the objectives of CoffeVille café, the two candidates that have been selected for the post of café manager are Kenneth Baldwin and Raj Mukherjee. These candidates are the most suitable candidates for the post of café manager.

Submit your amended interview guide with completed applicant responses and scores

Kenneth L. Baldwin

Question categories	Questions	Applicant’s responses	Weight (1-2)	Score (0-5)	Total
Question categories	Questions	Applicant’s responses
Work history	1. Where have you worked?	THE FARM, INC., Broadmeadows	1	5	6
Work history	2. How many years’ experience do you have in this industry?	10 years	1	4	5
Education and training	3. Have you undergone any training program in this field?	No	1	3	4
Personality, motivation, and character	4. What will you do if you have short of supplies at the time of serving customers?	I will manage the supplementary products for the customers.	2	3	5
Personality, motivation, and character	5. How will you handle the customers’ complaint?	I will listen to the complaints of the customers politely and use interpersonal communication skills to resolve their queries.	1	4	5
Total score (skills and knowledge)					25

Referee contact details:

Mr. Peter Keith, General Manager

THE FARM, INC., Broadmeadows

The questions asked by the applicant

1. What would be my role and responsibility in this job profile?

2. Authorities whom this post is accountable to?

Raj Mukherjee

Question categories	Questions	Applicant’s responses	Weight (1-2)	Score (0-5)	Total
Question categories	Questions	Applicant’s responses
Work history	1. Where have you worked?	Compass Group, Brunswick, Vic	1	5	6
Work history	2. How many years’ experience do you have in this industry?	Over 8 years	2	3	5
Education and training	3. Have you undergone any training program in this field?	Yes, Starbucks, Melbourne, VIC	2	4	6
Personality, motivation, and character	4. What will you do if you have short of supplies at the time of serving customers?	I will try to convince them to try the specialty item for the café.	2	3	5
Personality, motivation, and character	5. How will you handle the customers’ complaint?	I will provide the feedback forms and work on it to resolve their problems.	1	4	5
Total score (skills and knowledge)					27

Referee contact details:

Mr. Ross David, General Manager

Compass Group, Brunswick, Vic

The questions asked by the applicant

What is the growth opportunities in the field?

Submit the questionnaire you used to contact the applicant’s referee

Question 1: What was the employment period of your referral?

Question 2: What was the reason for your referral to leave the previous job?

Question 3: What are the strong and weak points of your referral in context to the work profile in the previous job?

Question 4: Has he been appointed as a team leader for any project?

Submit a selection report

The selection panel of CoffeeVille includes owners and the current café manager of the café.

1. Emma Belcastran (Owner)
2. Rufus Belcastran (Owner)
3. Joe Belfone (Current Café Manager)

The negotiation was done with the selection panel to consider the two applicants among the received resumes of the applicable candidates. The two most suitable resumes were selected on the basis of the criteria decided according to the objectives of the café. The questions were decided as per the requirements of the café and were based on the desired qualifications and experienced needed for the post and specified by the owners and the current café manager. The questions were asked considering the laws and legislations as applicable to the industry and there was no violence of the acts applicable. My role in conducting the applicant was the selection of the questions to be asked of the candidates. The panel asked the questions and was satisfied with the selection of the two candidates and found them suitable for according to the roles and responsibilities specified by them towards the post of café manager for CoffeeVille.

Task 3

Employment contract

Name: Kenneth L. Baldwin

Position: Café Manager

Commencement date: Tuesday, February 28, 2017

Location:

You will be employed at CoffeeVill, 3216, Collins Street, Melbourne

Hours of work:

Full-timework week covering 38 working hours or part time working Tuesday to Saturday or Wednesday to Saturday

You will be provided a 5 minutes break per day

Responsibilities and duties

Responsibility 4 –Another responsibility for the café manager is to conduct the staff meetings and is to be competent to maintain the inventory records.

Responsibility 5 –The café manager has the duty to keep the café area clean. The manager is also responsible for keeping the records of materials used in the café.

Responsibility 6 –Welcoming the customers, communicating with them and handling customers’’ complaint.

Supervision

The café manager is required to report the owners of the café named as Emma Belcastran and Rufus Belcastran.

Remuneration

$24.50 an hour

Additional 150% will be paid in the compensation of the working on the public holidays when CoffeeVille opens on these days.

Leave

Annual leave:Four weeks annual leaves per annum

Sick leave: As per the requirement of the Fair Work Act, 2009, you are applicable for 10 days paid leaves as sick leaves.

Other leaves: As per the requirement of the Fair Work Act, 2009, you are an entitlement for parental and compassionate leave.

Notice period

Not more than 6 months	15 days
More than 6 months, but not more than a year	1 month
More than a year	2 months

Confidentiality

It is the duty of the employee to protect and maintain the confidentiality of the information of CoffeeVille. The employee has to hand over the records and documents of CoffeeVille at the time of termination.

Acceptance

If you accept the offer, please return the attached copy of the letter within 15 days of your acceptance. And you may callRufus Belcastran or Emma Belcastran in the case of any queries.

Signatures

Signed by Emma Belcastran (CoffeeVille owner)

Signature: ............................................................................ Date: February 28, 2017

Signed by Employee

I accept the offer of employment and agree to the terms and conditions as stated in this contract.

Signature: ………………………………………………….. Date: February 28, 2017

A letter/email to unsuccessful candidates

Dear XYZ,

Thank you for coming and participating in the recruitment procedure being conducted at CoffeeVille for the post of café manager.

We regret to inform you that you have not been selected for the post of café manager as your qualifications and experience have not met the desired requirements for the post. Though your credentials were impressive but the candidates who have met the requirements better have been preferred.

We thank you for coming to the organization and wishing you luck for your future projects.

Regards

Emma Belcastran

Owner, CoffeVille

A letter/email CoffeeVille staff informing them of the new appointment

To,

The staff, CoffeeVille

I would like to inform the staff of the CoffeVille café that as per the selection procedure being conducted by the management of the café, Mr. Kenneth L. Baldwin, has been appointed to the post of Café Manager.

The staff is requested to welcome the new manager in the café and support him in performing the managerial tasks effectively.

Regards

Emma Belcastran

Owner, CoffeVille

An induction plan

On your first day, you will
Date	Item	Relevant Personnel	Resources required	Notes	Completed? Y/N
February 28, 2017	Introduction to the staff members	Current Café Manager	Documents of the CoffeeVille	The manager met with the employees and staff members.
February 28, 2017	Tour to the café and gaining knowledge of the items offered	Current Café Manager	Menu card of the café	Menu card along with the online portals have been studied.
February 28, 2017	Understanding the goals and objectives of café to work accordingly	Owners of CoffeeVille	Café’s booklet of rules and regulations	The information about the laws and legislations applicable to the café was gained.

In the first week, you will
Date	Item	Relevant Personnel	Resources required	Notes	Completed? Y/N
March 02, 2017	Assigned duties to other staff members	Café manager	Records of data of employees	The records are to be read by the café manager
March 07, 2017	Supervision to the role of other employees of cafe	Café manager	Performance record of each employee in cafe	The activities of the staff members are to be supervised

Within the first month, you will
Date	Item	Relevant Personnel	Resources required	Notes	Completed? Y/N
March 13, 2017	Performance appraisal of employees	Café manager	Financial reports of cafe	Monthly appraisal of the performance of the employees to be conducted.
March 20, 2017	Evaluation of performance of each department	Owners and marketing manager of the café	Comparison in the set standards and actual financial position.	If any deviations are found in the performance of employees and the set targets, measures are to be taken.

Policies and Procedures
Please ensure you have read and understood the following CoffeeVille Policies/Procedures	Read (Date)	Signature
Policy regarding laws applicable to the café.
Policies regarding managerial staff operations.
The timings of the café and services offered.